Not what you are looking for? Ask the experts!
Turning off Anti-Spam Welcome Screen in Outlook
I have just built a new PC and I have an issue with the Anti-Spam welcome screen popping up every time I launch Outlook, and I can't turn it off.
Here's what I'm running: Windows 10 (up-to-date), Outlook 2019, and Norton Security Online (provided by Xfinity) version 18.104.22.168. I have a 6 year old laptop running the exact same software, and it does not give me this screen whenever I start Outlook.
What I've tried: I have clicked the box to Not Show Again, no luck. I have gone into Settings->Anti-Spam->Client Integration and I turn off the screen there and click Apply, however as soon as I close the window and reopen Client Integration the welcome screen is turned back on. As I mentioned above I have an older laptop running the exact same setup and ever since I turned that screen off way, way back when I first installed Norton, it's never come back. I did manage to connect online to Norton tech support. After a 35-40 minute wait to get to talk to someone, they wanted to turf me to a tech from Xfinity. After convincing them to see if they could correct the problem, their solution was to turn off Anti-Spam! Since Xfinity email has absolutely no ability (that works) to filter and block spam, turning off Norton Anti-Spam isn't an option.
Any suggestions what is hanging it up on this new install? I have found posts about this issue dating back to 2015, so you would think there's a fix out there, but I haven't found it yet.