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Kudos0

Twitter links won't load

Page won't load when I click on a link in twitter when connected through core.  It happens whether I'm on a laptop or cellphone.  With cellphone, if I turn off wifi and go on LTE the page loads immediately.  Thanks for any help.

Labels: Connectivity

Replies

Kudos0

Re: Twitter links won't load

jegdc In your core app under notifications is there a notice of a malicious/blocked URL/website? If so you can tell the Core there to allow that link.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Twitter links won't load

nope, the most recent notification is that I'm connected to another router (the core sits inside of my verizon fios router (radio is turned off on that one FYI)).  this just started recently, I first noticed it last night and it's happened with multiple links to different news sites (washington post, CNN, some others).  Thanks

Kudos0

Re: Twitter links won't load

Try changing your DNS from Norton to your ISP's.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Twitter links won't load

Hi,

I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Twitter links won't load

Hello jegdc The core firmware updated to version 202. Did you get the update, if so did it clear up your issue?

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Twitter links won't load

yup I have the update.  unfortunately I'm still having the problem when connected through the core.

Kudos0

Re: Twitter links won't load

Hello again. In your app. Check your settings for People - Shared devices for parental controls being set with any blocked websites that may have gotten selected.

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Twitter links won't load

Hello jegdc Core firmware is now version 213 / Android app ver 1.24 / iOS app ver 1.24. Have those updates resolved your issues?

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Twitter links won't load

Norton:  what's the status of this?  when will it be fixed?

Kudos0

Re: Twitter links won't load

jegdc Check these possible solutions. I have my DPI set to default and using Norton core DNS, CNN, Twitter and Washington Post sites all open fine for me:

 https://support.norton.com/sp/en/us/home/current/solutions/v95121214_core_en_us

https://support.norton.com/sp/en/us/home/current/solutions/v95121214_core_en_us

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Twitter links won't load

Hello jegdc I'm following up to see if we can assist further.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos1 Stats

Re: Twitter links won't load

Hi SoulAsylum - things had been fine until the past few days when the links started hanging again.  it works if I change the DNS from Norton's to the ISP's.  

Kudos0

Re: Twitter links won't load

I frequently have the same problem with our Core - both my wife and I on our Galaxy S8 phones will start to get DNS failures on some random websites. 

Errors like: DNS_PROBE_FINISHED_NXDOMAIN and ERR_NAME_NOT_RESOLVED 

After restarting the Core router, these websites start to work fine again. Also as stated above, we never see this issue when connected via LTE. This is definitely a issue with the Core. 

Kudos0

Re: Twitter links won't load

MKippen Change your DNS on the Core to ISP. It should automatically detect those values and reboot the core.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Twitter links won't load

All: I'm following up to see if your issues were resolved with the latest firmware.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Twitter links won't load

I switched my DNS setting back to core (from ISP) and it is working again.  Hopefully it stays that way - earlier updates had fixed it, only to have it revert later.

Kudos0

Re: Twitter links won't load

jeddc Good news. Core DNS has been running fine for me since the version 226 update to the firmware.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Twitter links won't load

Hello jegdc I'm following up on your status.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos1 Stats

Re: Twitter links won't load

I was having problems again and switched back to ISP.  I'll switch back and see how it goes.  Thanks

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