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Kudos0

Two concurrent subscriptions - one just auto renewed - need to cancel in favour of one due for renewal in Nov.

Posted: 15-Oct-2022 | 6:48PM · 2 Replies ·

Last year I stopped an auto renewal of an existing subscription (due date 15 October), as I was replacing this with Norton 360 Premium (due date 18 November).  I have just received an email advising that the older subscription has been renewed (15 October).  I need a refund of this to my account - and that subscription deleted altogether.  I will then continue with the Norton 360 Premium.

Norton, please help!

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Accepted Solution
Kudos0

Re: Two concurrent subscriptions - one just auto renewed - need to cancel in favour of one due for renewal in Nov.

Posted: 15-Oct-2022 | 6:57PM · Edited: 15-Oct-2022 | 7:03PM · Permalink

Norton Community does not have access to your Norton account, subscription details nor payment method.  

Please visit the Cancellation & Refund Request page.

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Please Contact Norton Support regarding your subscription/refund. 

Twitter Norton Support
https://twitter.com/NortonSupport

Kudos0

Re: Two concurrent subscriptions - one just auto renewed - need to cancel in favour of one due for renewal in Nov.

Posted: 15-Oct-2022 | 6:58PM · Edited: 15-Oct-2022 | 7:03PM · Permalink

Norton Community does not have access to your Norton account, subscription details nor payment method.  

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

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