• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Two Versions of Norton Identity Protection add-on Installed

I appear to have two different versions of the "Norton Identity Protection" add-on installed in Internet Explorer.  Ir rum VISTA 64bit and the latest version of NIS.

The attach copy of IE's lists of add-ons shows both versions

Name                Norton Identity Protection Publisher           Symantec Corporation Status              Enabled File date           ?10 ?August ?2012, ??4:45 PM Version             2012.6.4.2 Load time           0.00 s

Name                Norton Identity Safe Toolbar Publisher           Symantec Corporation Status              Enabled File date           ?10 ?August ?2012, ??4:45 PM Version             2012.6.4.2 Load time           0.00 s

Name                Norton Toolbar Publisher           Symantec Corporation Status              Enabled File date           ?14 ?August ?2013, ??11:22 PM Version             2014.5.0.67 Load time           0.01 s

Name                Norton Identity Protection Publisher           Symantec Corporation Status              Enabled File date           ?14 ?August ?2013, ??11:22 PM Version             2014.5.0.67 Load time           0.00 s Navigation time     0.01 s

Name                Norton Vulnerability Protection Publisher           Symantec Corporation Status              Enabled File date           ?05 ?August ?2013, ??11:55 PM Version             12.0.0.0 Load time           0.00 s Navigation time     0.00 s

Is this normal?

Replies

Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed

Hi dforrest:

The correct version numbers for the NIS 21.x extensions in IE9 are posted here.

You appear to have remnants of an old NIS 19.x (2012) installation on your computer.  I would recommend that you perform a clean re-install of NIS 21.x with the Norton Removal Tool using Phil_D's instructions here but use the NIS 21.x offline installer which can be downloaded from www.norton.com/latestnis.

If you use the local vault for managing Identity Safe login passwords (i.e., as opposed to storing them in the "cloud" using the online vault on the Symantec servers) I would review yank's post here and be sure to export your Idenity Safe data in both the .dat and .csv formats.

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS 

Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed

I do appear to have both Norton Internet Security 21.0.1.3 and Norton Identity Safe 2012.6.3.2 installed.  They both have different entries in the Windows Uninstall Manger and are in different folders in "C:\Program Files (x86)"

Kudos1 Stats

Re: Two Versions of Norton Identity Protection add-on Installed

Also make sure you export copies of the data files (for both versions I'd suggest if both can open) in both the available file formats that I understand are offered. Export them to a safe place off your main drive -- to a thumbdrive for example.

Hugh
Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed

It appears that only  Norton Internet Security 21.0.1.3 is being used, and that Norton Identity Safe 2012.6.3.2 has not been used since 2012.

Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed


dforrest wrote:

I do appear to have both Norton Internet Security 21.0.1.3 and Norton Identity Safe 2012.6.3.2 installed.  They both have different entries in the Windows Uninstall Manger and are in different folders in "C:\Program Files (x86)"


Hi dforrest:

Do you mean that you have separate entries in the Windows Control Panel Programs and Features for for both Norton Internet Security and Norton Identity Safe?  Is it possible that you installed the Norton Identity Safe Standalone product for NAV users that is described here in addition to NIS (which comes bundled with Identity Safe)?

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed


lmacri wrote:

dforrest wrote:

I do appear to have both Norton Internet Security 21.0.1.3 and Norton Identity Safe 2012.6.3.2 installed.  They both have different entries in the Windows Uninstall Manger and are in different folders in "C:\Program Files (x86)"


Hi dforrest:

Do you mean that you have separate entries in the Windows Control Panel Programs and Features for for both Norton Internet Security and Norton Identity Safe?  Is it possible that you installed the Norton Identity Safe Standalone product for NAV users that is described here in addition to NIS (which comes bundled with Identity Safe)?

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS



Yes, I have two totally separate entries.

It is possible that I installed the Identity Safe standalone version mistakenly once.

Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed


dforrest wrote:

It is possible that I installed the Identity Safe standalone version mistakenly once.


Hi dforrest:

Since the standalone Norton Identity Safe 2012.6.3.2 has not been used since 2012, I would start NIS and export your Identity Safe data in both the .dat and .csv formats.

Then uninstall Norton Identity Safe from the Windows Control Panel, re-boot, and follow Phil_D's instructions here for a clean re-install of NIS.  When you re-install NIS using the latest NIS 20.0.2.1 offline installer from www.norton.com/latestnis, if the re-install does not automatically retain your local vault then I think you should still be able to restore it using the .dat backup.  However, I'm not 100% certain about that since I've never tried to restore a local Identity Safe vault after a clean re-install where I answered "please remove all user data", and yank's post here indicates that the local vault could be lost if you answer "please remove all user data" instead of "I plan to re-install a Norton product".
------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed


lmacri wrote:
yank's post here indicates that the local vault could be lost if you answer "please remove all user data" instead of "I plan to re-install a Norton product".

Further to my previous post, Krusty13 also noted here that you should be able to use the Norton Removal Tool and still retain your local Identity Safe vault as long as you save your settings (which I assume means answering "I plan to re-install a Norton product") when you uninstall NIS.  I gather this is important to you given your comments in the thread you started today here in the Norton Toolbar / Norton Identity Safe board.
------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed

Hi dforrest:

It looks like you've started three threads in two different forum boards since 03-Oct-2013 on topics that all appear to be related to the same problem.  It would be much easier for us to provide a solution that addresses all your concerns if you posted in a single thread so that we had all the relevant information at hand in one place.

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Accepted Solution
Kudos2 Stats

Re: Two Versions of Norton Identity Protection add-on Installed

Hi all,

Sorry I am late to this party.

Here is something I found in my notes from the beginning of Sept in regards to revertting to a 2012 Product.

 "There is an offer now as part of the uninstall to keep the ID Safe Program.  As I found out yesterday, by accepting that option, it will place the Stand Alone ID Safe on your system - after the uninstall is complete.  I ended up with a ID Safe entry in Programs & Features of Control Panel, a desktop icon( shortcut) for ID Safe, and there was a ID Safe option in the Customize (Show Icon and Notifications, show Notifications etc).  The Icon will appear in the System Tray with the Show Icon option."

After I finished revertting to the 2012 product, I went to Programs & Features, and uninstalled the ID Safe Entry.  I did not have to uninstall/reinstall my full blown product.  It is always smart to Export in both formats prior to doing anything.

Hope this helps.

Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed


lmacri wrote:

Hi dforrest:

It looks like you've started three threads in two different forum boards since 03-Oct-2013 on topics that all appear to be related to the same problem.  It would be much easier for us to provide a solution that addresses all your concerns if you posted in a single thread so that we had all the relevant information at hand in one place.

------------


IMHO, the three separate threads were in fact logical in that they are different enough that the three situations could not have been handled in an efficient manner in the same thread.  IIRC, each of the three threads had a different potential solution.

-  Advised to run NRnRT after error message

-  NIS Icon missing in System Tray

-  Two versions of NIP add-on

That said it would be nice if dforrest would consider marking the threads as solved - if in fact they are solved to their satisfaction.

Just my 2 cents.

Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed


yank wrote:

Hi all,

After I finished revertting to the 2012 product, I went to Programs & Features, and uninstalled the ID Safe Entry.  I did not have to uninstall/reinstall my full blown product.  It is always smart to Export in both formats prior to doing anything.

Hope this helps.

I have successfully removed the ID Safe Entry in this way.  Thank you.

David


Kudos0

Re: Two Versions of Norton Identity Protection add-on Installed

Glad you got it sorted without a remove and reinstall!

This thread is closed from further comment. Please visit the forum to start a new thread.