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Kudos0

Unable to access Windows Update

After updating to the latest version of Norton I can no longer access Windows Update ~ thought this may be a Isolated instance but have the exact same issue with the two other Win 7 Pro computers after the Norton update?  Have rebooted several time to no avail ~ is Norton now doing updating for Windows?  No other software or programs were installed prior to or after the Norton install and I have had no issues with my two Win 10 computers...stuck/help please

PS.  Also noticed that I'm getting an error message in Windows Photo Gallery ~ 0x80070057 ~ have attached two pics.

Thank you all in advance

Labels: Windows 7

Replies

Kudos0

Re: Unable to access Windows Update

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Unable to access Windows Update

I'm experiencing the same problem. Windows Update Service is running (and always was), despite the claim that it isn't. Stopping and restarting it doesn't help either.

Kudos0

Re: Unable to access Windows Update

I don't believe Norton is causing this.

Something that helped me when I had an issue with Windows Updates on my machine when it was running Windows 7.

I strongly recommend backing up your machine before you do this.  Best to have am entire disk image.

WARNING, Do this at your own risk.

  • Follow these instructions to disable Windows Update Service  -  http://computerstepbystep.com/windows_update_service.html.  The first method is what I used.
  • Navigate to C:\Windows\SoftwareDistribution.
  • Open that folder and delete everything within it, but NOT the folder itself.
  • Restart Windows Update Service.
  • Restart your machine.
  • Check for Windows Update.

Is Windows Update working now?

A little bit of knowledge is... well a little bit of knowledge.
Kudos4 Stats

Re: Unable to access Windows Update

Hi suegar1 / Sarthrys:

There was a recent issue with Windows Update on Win 7 computers where Windows Update would incorrectly throw a "Windows Update cannot currently check for updates, because the service is not running." as shown in suegar1's image.  See Woody Leonhard's 04-Dec-2017 ComputerWorld article Windows Update for Win7 Broken, Throwing Error 80248015 for more information.

Microsoft released a fix for the incorrect expiry date in c:\Windows\SoftwareDistribution\AuthCabs\authcab.cab but some Win 7 users who are still having problems can often get Windows Update working again if they temporarily change their Windows Update setting to Never Check for Updates [Windows Update | Change settings | Important updates | Never check for updates (not recommended) | OK], re-boot and then reset their automatic updates back to “Check for updates but let me choose whether to download and install” as PKCano instructed in the 12-Dec-2017 reply # 151601 in the AskWoody.com thread December Patch Tuesday is Out.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.5.2 * NS Premium v22.11.2.7 * MB Premium v3.3.1

Kudos0

Re: Unable to access Windows Update

Thanks for the info Imarci - wish I would have had the info last week:

I ran into this same situation last Wed - the day after Patch/Update Tuesday.  My Windows Update runs every day checking for updates, but it had not done it on Tuesday, so I hi Check for Updates and eventually it spit out "Windows Update cannot currently check for updates, because the service is not running.

I checked and the WU service was running, so I did the following and it corrected the situation:

Went to the ‘Start’ menu and typing ‘cmd’ in the search bar. Right-click ‘cmd’ or ‘Command Promp’t and select ‘Run’ as administrator.

In Command Prompt:

  • Type net stop wuauserv and hit Enter.
  • Type ren c:\windows\SoftwareDistribution softwaredistribution.old and hit Enter.
  • Type net start wuauserv and hit Enter.
  • Exit Command Prompt and try to run Windows Update.

WU worked afterwards and has been checking for updates daily as advertised.

It does wipe out your Windows Update History though by renaming the software distribution folder. 

Kudos0

Re: Unable to access Windows Update

Have resolved the update issue ~ turns out whatever happened only corrupted my desktop shortcuts ~ once I deleted them and added new ones the problem(?) was gone.  However, am still having problems with Windows Photo Gallery, part of Windows Essentials, Microsoft discontinued support in 2012.  I have a copy but when I deleted MS Essentials (Photo Gallery is part of a suite), I rebooted and re-installed a fresh copy and am still getting the same Error Code 0x80070057?  Is there a scrubber or some other tool I can use to make sure all of the program is deleted before I try to re-install it again?

Even though your suggestion didn't correct the error with Win Update it did cause me to think about what else could be wrong, that's when I checked the shortcuts so..... you did actually help me, Thank you

Kudos0

Re: Unable to access Windows Update

Have resolved the update issue ~ turns out whatever happened only corrupted my desktop shortcuts ~ once I deleted them and added new ones the problem(?) was gone.  However, am still having problems with Windows Photo Gallery, part of Windows Essentials, Microsoft discontinued support in 2012.  I have a copy but when I deleted MS Essentials (Photo Gallery is part of a suite), I rebooted and re-installed a fresh copy and am still getting the same Error Code 0x80070057?  Is there a scrubber or some other tool I can use to make sure all of the program is deleted before I try to re-install it again?

Even though your suggestion didn't correct the error with Win Update it did cause me to think about what else could be wrong, that's when I checked the shortcuts so..... you did actually help me, Thank you

Kudos0

Re: Unable to access Windows Update

suegar1:

...However, am still having problems with Windows Photo Gallery, part of Windows Essentials, Microsoft discontinued support in 2012.  I have a copy but when I deleted MS Essentials (Photo Gallery is part of a suite), I rebooted and re-installed a fresh copy and am still getting the same Error Code 0x80070057?

Hi suegar1:

It doesn't appear that your problems with Photo Gallery are related to your Norton product, so if the suggestions in peggy's thread Windows 7: Opening Photo Gallery, error 0x800070057 in the Windows SevenForums don't help you might want to register in that forum at https://www.sevenforums.com/ and start a new topic in their Software sub-forum where most of the Win 7 users seem to post their questions about Photo Gallery.

Brink also pinned a post titled Windows 7: Latest Windows Essentials Version Released at the top of SevenForums Software sub-forum that might be of interest. According to the MS support article Windows Essentials the Windows Essentials 2012 suite reached end of support on 10-Jan-2017 and is no longer available for download from the official Microsoft website but majorgeeks still has download links for Windows Live Essentials v16.4.3528 installer (released 03-Nov-2014) at http://www.majorgeeks.com/files/details/windows_live.html which should include the latest available version of Photo Gallery.

Is there a scrubber or some other tool I can use to make sure all of the program is deleted before I try to re-install it again?

You could try the 30-day trial version of Revo Uninstaller Pro v3.2.0 at https://www.revouninstaller.com/revo_uninstaller_free_download.html.  I use the portable version of Revo Uninstaller Free but unlike the Pro version, the free version cannot perform forced uninstalls to remove remnants of programs that are already uninstalled.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.5.2 * NS v22.11.2.7 * Revo Uninstaller Free v2.0.4

Kudos0

Re: Unable to access Windows Update

Thank you Imacribut & PKCano - swift resolve and installing now.  [Never Check for Updates[Windows Update | Change settings | Important updates | Never check for updates (not recommended) | OK], re-boot and then reset their automatic updates back to “Check for updates but let me choose whether to download and install” as PKCano instructed in the 12-Dec-2017 reply # 151601(link is external) in the AskWoody.com thread December Patch Tuesday is Out]

Knew there had to be a better way than removing files and history.  - Happy New Year

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