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Kudos0

Unable to Activate

Dear Sir,

I follow steps to setup my Norton Core with app,then when I try to use my Norton account to login,  after I enter acc/pwd, it shows error below, how can I do? 

File Attachment: 

Replies

Kudos0

Re: Unable to Activate

I followed instruction from my phone, but when the hookups were made, there was no activation.

Kudos0

Re: Unable to Activate

All: Make sure you are following the steps outlined in the article linked to below. Please note this as it is a pre-requisite https://support.norton.com/sp/en/us/home/current/solutions/v119247078_core_en_us

Setup instructions :

https://support.norton.com/sp/en/us/home/current/solutions/v118380509_core_en_us

Setup video tutorials:

https://support.norton.com/sp/en/us/norton-core-security/current/solutions/v123142726_core_en_us

If all else fails please contact support http://norton.com/chat

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos1 Stats

Re: Unable to Activate

I doubt a temporary server outage was the cause, but this is another good url to keep handy for peace of mind, ruling out a server outage: 

https://status.norton.com/

Kudos0

Re: Unable to Activate

All: Please ensure that the mobile device you are using to connect to the core router supports Bluetooth BLE. Check your device hardware specifications with the manufacturer as this is required. Also, when connecting via Bluetooth select "make your device discoverable by nearby devices" and try NOT to pair the device with the core router. This is an issue with some older devices that support Bluetooth LE, skip to step 3 of the setup and progress from there. Hope this helps.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Unable to Activate

I also met the same issue and wonder if Norton core is limited to activate in U.S? I asked my friend to bring it back to Taiwan and now it is not working.

Kudos1 Stats

Re: Unable to Activate

wonder if Norton core is limited to activate in U.S? 

Correct - As per "Frequently Asked Questions" in the Hot Links at the top right side of the Norton Core board :

"Will Norton Core work outside of the US?
 
Norton Core will only work in the US. It will not work outside the country where you purchased it." 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15

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