This forum thread needs a solution.
Kudos0

Unable to activate Norton Utilities

Posted: 11-Oct-2021 | 7:23PM · 10 Replies ·

Today I purchased a Norton Utilities subscription. I have worked for more than three hours trying to activate the da.... program! I keep getting this error message: "Product activation was unsuccessful. Please verify that your activation code and email address is [grammatically incorrect; should be "are"] entered correctly, and that you are connected to the internet."

MY CODE IS CORRECT! I AM CONNECTED TO THE INTERNET! (yes, I am shouting in frustration). To make matters worse, when I try to get help online, that page misfunctions. On the "CONTACT NORTON SUPPORT" page, when I am instructed, "Please complete this form to connect to an agent" for a chat, after having filled out all the blanks and clicking "Next" - why, nothing happens! WHAT A CROCK!

Labels: Installation, Norton Utilities

Replies

Kudos0

Re: Unable to activate Norton Utilities

Posted: 11-Oct-2021 | 7:31PM · Permalink

Marvy chat page

File Attachment: 
PDF icon Norton Utilities group.pdf
Kudos0

Re: Unable to activate Norton Utilities

Posted: 11-Oct-2021 | 7:57PM · Edited: 11-Oct-2021 | 8:16PM · Permalink

Common mistakes when entering product key

  • Spaces in the product key will cause an error.

  • Make sure that you are entering license information for the specific product you are using. License information for one Norton product is not interchangeable with another Norton product.

  • If you still see a message indicating incorrect or invalid licensing information, verify that you typed the license information exactly as shown.

    Some characters (such as the number 0 and the letter O) can look very similar. Try double-checking the following: the letters O, l (lower-case l), I (capital I); and the numbers 0 (zero) and 1 (one).

  • If you are still seeing invalid license information messages, contact Member Services and Support.

What is your geo-location? US? 

Um, personal information (name & email) is visible with your pdf

Kudos0

Re: Unable to activate Norton Utilities

Posted: 12-Oct-2021 | 12:24AM · Edited: 12-Oct-2021 | 12:28AM · Permalink

Message: "Invalid Product Key"
This error appears when the product key is typed incorrectly or if the product key is for a different product and version.
[...]

https://support.norton.com/sp/en/us/manage-my-account/current/solutions/kb20090504170737EN

Kudos1 Stats

Re: Unable to activate Norton Utilities

Posted: 12-Oct-2021 | 7:35AM · Permalink

Try entering your product key at    www.norton.com/setup  That will initiate a download and installation of the product associated with the product key you entered. 

Kudos0

Re: Unable to activate Norton Utilities

Posted: 12-Oct-2021 | 8:43AM · Edited: 12-Oct-2021 | 8:46AM · Permalink

peterweb:

Try entering your product key at    www.norton.com/setup  That will initiate a download and installation of the product associated with the product key you entered. 

Hey....that works.   I tried with my Norton 360 Key = Filename: N360Downloader.exe

Kudos0

Re: Unable to activate Norton Utilities

Posted: 13-Oct-2021 | 7:05AM · Permalink

Good news. Thanks for posting back.

Kudos0

Re: Unable to activate Norton Utilities

Posted: 13-Oct-2021 | 7:24AM · Edited: 13-Oct-2021 | 7:26AM · Permalink

peterweb:

Good news. Thanks for posting back.

....and the OP ?

Kudos0

Re: Unable to activate Norton Utilities

Posted: 06-Nov-2021 | 7:16AM · Edited: 06-Nov-2021 | 9:25AM · Permalink

what happened to Norton Utilities 16?  Was it discontinued?  Does Norton Utilities Premium replace Norton Utilities 16?  Is it possible to keep both after downloading?  All I get is an additional download for my 360.   NortonN360Downloader   "Norton 360 installed successfully."

Posted on download site:  Utilities Premium

"Issue loading your status"

My order:  

Order Number: 

Name: PETERD LORRAINE

Payment Method:

Phone Number:

Billing ZIP: 922234118

Product Information

Norton Utilities™

Product Key:

Serial Number:

Tuneup for up to 3 PCs

Electronic Download  –  Qty: 1

Supports Microsoft® Windows®

ERROR MESSAGE AFTER DOWNLOAD:

The wizard was interrupted before Norton Utilities could be installed.  You must uninstall system mechanic 21.7.0.34 IS THERE A WAY AROUND THIS?

PRODUCT ACTIVATION was unsuccessful. 

"Please verify that your activation code and email address is entered correctly, and that yo are connected to the Internet."

I TRIED SEVERAL TIMES TO NO AVAIL.

Any suggestions?

Kudos0

Re: Unable to activate Norton Utilities

Posted: 06-Nov-2021 | 7:24AM · Edited: 06-Nov-2021 | 7:46AM · Permalink

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number

Try entering your product key at <  www.norton.com/setup  >. That will initiate a download and installation of the product associated with the product key you entered. 

Message: "Invalid Product Key"
This error appears when the product key is typed incorrectly or if the product key is for a different product and version.  

https://support.norton.com/sp/en/us/manage-my-account/current/solutions/kb20090504170737EN - 06/25/2021

End-of-Support announcement for Norton Utilities
Support for Norton Utilities ended on September 30, 2020. Note that Norton Utilities may still work. Yet, Norton Utilities will no longer receive updates beyond September 30, 2020.

https://support.norton.com/sp/en/au/home/current/solutions/v136526244 - 06/03/2021

Norton Utilities Premium 17.0.5 has been released.
Please visit Norton Utilities Premium 17.0.5 is now available! blog article for more information.

Petros:
The wizard was interrupted before Norton Utilities could be installed.  You must uninstall system mechanic 21.7.0.34 IS THERE A WAY AROUND THIS?

Reads like Norton wants you to uninstall System Mechanic.  
My two cents.  You do not need System Mechanic and Norton Utilities.  

Kudos0

Re: Unable to activate Norton Utilities

Posted: 06-Nov-2021 | 8:48AM · Permalink

Norton Utilities 16 has been discontinued and can no longer be activated. 

This thread is closed from further comment. Please visit the forum to start a new thread.