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Kudos0

Unable to activate Norton Utilities

Today I purchased a Norton Utilities subscription. I have worked for more than three hours trying to activate the da.... program! I keep getting this error message: "Product activation was unsuccessful. Please verify that your activation code and email address is [grammatically incorrect; should be "are"] entered correctly, and that you are connected to the internet."

MY CODE IS CORRECT! I AM CONNECTED TO THE INTERNET! (yes, I am shouting in frustration). To make matters worse, when I try to get help online, that page misfunctions. On the "CONTACT NORTON SUPPORT" page, when I am instructed, "Please complete this form to connect to an agent" for a chat, after having filled out all the blanks and clicking "Next" - why, nothing happens! WHAT A CROCK!

Replies

Kudos0

Re: Unable to activate Norton Utilities

Marvy chat page

File Attachment: 
Kudos0

Re: Unable to activate Norton Utilities

Common mistakes when entering product key

  • Spaces in the product key will cause an error.

  • Make sure that you are entering license information for the specific product you are using. License information for one Norton product is not interchangeable with another Norton product.

  • If you still see a message indicating incorrect or invalid licensing information, verify that you typed the license information exactly as shown.

    Some characters (such as the number 0 and the letter O) can look very similar. Try double-checking the following: the letters O, l (lower-case l), I (capital I); and the numbers 0 (zero) and 1 (one).

  • If you are still seeing invalid license information messages, contact Member Services and Support.


What is your geo-location? US? 


Um, personal information (name & email) is visible with your pdf

Kudos0

Re: Unable to activate Norton Utilities

Message: "Invalid Product Key"
This error appears when the product key is typed incorrectly or if the product key is for a different product and version.
[...]

https://support.norton.com/sp/en/us/manage-my-account/current/solutions/kb20090504170737EN

Kudos1 Stats

Re: Unable to activate Norton Utilities

Try entering your product key at    www.norton.com/setup  That will initiate a download and installation of the product associated with the product key you entered. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to activate Norton Utilities

peterweb:

Try entering your product key at    www.norton.com/setup  That will initiate a download and installation of the product associated with the product key you entered. 

Hey....that works.   I tried with my Norton 360 Key = Filename: N360Downloader.exe

Kudos0

Re: Unable to activate Norton Utilities

Good news. Thanks for posting back.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to activate Norton Utilities

peterweb:

Good news. Thanks for posting back.

....and the OP ?