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Kudos0

Unable to Activate on Samsung Galaxy Tab

Hello,

I am trying to add a Samsung Galaxy Tab (model SPH-100) with Gingerbread (build EF17) to my existing Norton Family account, which has 3 children and 2 other tablets (different brands) already on it.  On the Galaxy Tab I can get to the point where it says "Choose Child".  But when I try, I get "Failed to associate this machine to child account".  The device shows up in the account at that point, but is not associated with the child.  I can manually do that while logged into the account.  However I can never finish the install to activate the client on the tablet.  I have uninstalled, deleted the device from the account, and started over several times. I've tried adding a new child. But, the end result is always the same.  I have a case open with Symantec tech support on the problem.  I tried calling yesterday and they were supposedly transferring me to "2nd level" support.  But after being on hold for about a half-hour, I hung up.

I did notice something I thought odd.  When the Galaxy Tab shows up on the account, the icon for it is different from the other tablets.  It looks more like a desktop than a tablet.

If an anbody else has run into this and knows how to resolve it, I'd appreciate hearing from you.

THANKS,

Mike Z

Replies

Kudos0

Re: Unable to Activate on Samsung Galaxy Tab

Hi MikeZinSAT,

Can you please let us know what version of Android is running on the device?

Please also send me a private message with your Norton Family account email address via the Forum.

Thanks

Katie

Thanks Katie
Kudos0

Re: Unable to Activate on Samsung Galaxy Tab

Android build number is GINGERBREAD.EF17

-mz-

Kudos0

Re: Unable to Activate on Samsung Galaxy Tab

Hi MikeZinSAT,

You can find Android version at Menu -> Settings -> About phone -> Software information -> Android version.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Unable to Activate on Samsung Galaxy Tab

Android version 2.3.4

BTW - I spent over an hour on the phone with the case manager this afternoon.  He had me do a log capture and e-mail it to him.

Kudos0

Re: Unable to Activate on Samsung Galaxy Tab

Thanks for the update MikeZinSAT.

Thanks

Katie

Thanks Katie

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