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Kudos0

Unable to add PC Device

  I added my PC using ‘add device’ and then installed Norton Family 2.6.0.52 from onlinefamily.norton.com. However my PC ("Big Bubba") does not appear on my Norton Family Account's device list. If I go in to user and settings / profile I do see the other pc there, but not under the main devices section.  Also when I look at it in the taskbar on the PC it says "This account is not monitored" Most options are greyed out.  

 

I have uninstalled, rebooted, and reinstalled 3 times now.   

 

This worked, and then it stopped recently.  I do have it working on Android just fine.  

 

Replies

Kudos0

Re: Unable to add PC Device

Hi sirwill,

Is the post below also posted by you?  If so, we are working on this, and I will let you know when I get any news on this.  If this is different case, please let me know.

http://community.norton.com/t5/Norton-Family/Unable-to-add-device-and-ccSvcHst-exe-Application-error/td-p/888304

Thank for your patience

Katie

Thanks Katie
Kudos0

Re: Unable to add PC Device

No, I don't get any error messages, and that is not my post.   

Kudos0

Re: Unable to add PC Device

Hi sirwill,

I assume you don't see this particular PC listed at settings / profile neither (you are able to see other pcs at Settings -> Profile).  When you install Norton Family on the PC, were you able to install it successfully?  Were you asked to add account email address, password and name the PC at end of the installation?

Thanks,

Katie

Thanks Katie

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