Solved.
Kudos0

Unable To Change Blockage Time For IPS

Posted: 08-Jul-2020 | 8:30PM · Edited: 08-Jul-2020 | 8:32PM · 6 Replies ·

Hello. I found a new bug in Norton 360 Deluxe. Several days ago, when I went to (Settings - Firewall - Intrusion and Browser Protection) and clicked on the Configure button beside the Intrusion AutoBlock to increase the blockage time of the attacker computer, I found out that the time can NOT be changed. Either you click on Apply or OK, it won't change the blockage time. Actually if you click on Apply after you changed the blockage time, it does nothing and the window remains open. If you click on OK to change the blockage time and back to menu, it will just close the window; but does NOT change the blockage time!

I've checked this issue on both my laptops and it exists on both of them. I also took 2 screenshots of when I change the blockage time and when I re-open the Intrusion AutoBlock window to see if the blockage time has changed. As you can see, after I changed the blockage time and clicked OK and then re-opened AutoBlock window, the blockage time is set as Default (30 minutes).

@Gayathri_R and @Sunil_GA Please report this issue to the Developers Team to fix it with a Hotfix. I'm ready to send you any Report File if you need. I'll wait for a response from you. Thanks.

Labels: Intrusion Prevention, Windows 10, Norton 360
Accepted Solution
Kudos0

Re: Unable To Change Blockage Time For IPS

Posted: 24-Feb-2021 | 10:21AM · Permalink

Hi,

Thank you for reporting this issue. We have fixed this in Norton Security 22.21.1.151. Could you please let us know if the fix works? Thank you. 

-Gayathri

View Accepted Solution in Context

Replies

Kudos0

Re: Unable To Change Blockage Time For IPS

Posted: 09-Jul-2020 | 5:51AM · Permalink

Hi. I have uploaded the Log File in the Log Files section below. Please send the file to the Developers Team and ask them to fix the issue ASAP.

Kudos0

Re: Unable To Change Blockage Time For IPS

Posted: 18-Jul-2020 | 5:40PM · Edited: 18-Jul-2020 | 5:40PM · Permalink

Hello. I still see no response here from any Moderator. Did you send the file to Norton Developers Team? I have uploaded the Report File 9 days ago and the issue still exists on the latest version of Norton 360 Deluxe.

Kudos0

Re: Unable To Change Blockage Time For IPS

Posted: 20-Jul-2020 | 6:04AM · Permalink

Hi @Pitbull2020,

As mentioned in the private messages sent to you, this issue has been reported to the concerned team, and your logs have been sent too. Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
Kudos0

Re: Unable To Change Blockage Time For IPS

Posted: 02-Aug-2020 | 5:58AM · Permalink

Hi. During the past week I have received 2 patches in 2 different days which asked me to click on Apply Now button to apply the patch. After doing so, still there's no fix for IPS settings.

@Gayathri_R Could you please check with the developers team to see how much they have progressed until now?

Accepted Solution
Kudos0

Re: Unable To Change Blockage Time For IPS

Posted: 24-Feb-2021 | 10:21AM · Permalink

Hi,

Thank you for reporting this issue. We have fixed this in Norton Security 22.21.1.151. Could you please let us know if the fix works? Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
Kudos0

Re: Unable To Change Blockage Time For IPS

Posted: 26-Feb-2021 | 12:41PM · Edited: 26-Feb-2021 | 12:42PM · Permalink

Hello. Yes. The bug fixed in the new version of the program.

Thanks, but I expected it to be resolved very soon!!! It took 7 months and a half to be fixed. It's a long long time to fix such a small bug.

The developer team should be responsible for this long delay. They should fix small bugs like this in a very short time, for example in 2 or 3 weeks, not 7 months and a half.

I contacted Norton support more than 20 times within 3 months after reporting the issue. I disappointed after 3 months, because I didn't think they fix the bug soon and they did NOT of course!

As I already said, 7 months and a half is a VERY long time to fix such small bugs.

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