Solved.
unable to connect paid for VPN on PC getting connection error
bought VPN for my PC, but for past week when I try and connect,it never happens, just says connection error
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Accepted Solution
Re: unable to connect paid for VPN on PC getting connection error
Posted: 12-Jul-2021 | 2:27PM · Edited: 12-Jul-2021 | 2:39PM · Permalink
Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.
To fix this problem, uninstall and reinstall the WAN Miniport drivers and reset the network adapter settings. If the problem persists, uninstall and reinstall Norton.
Uninstall and reinstall WAN Miniport drivers
[...]
Reset network adapter and TCP/IP stack
[...]
Check the root certificates for Secure VPN
[...]If the problem persists, uninstall and reinstall Norton Secure VPN. For more instructions, read Uninstall and reinstall Norton Secure VPN.
Need more help?
- Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
- Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
- Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
- Error: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819"
https://support.norton.com/sp/en/us/home/current/solutions/v135213476 - 07/07/2021
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