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Kudos0

unable to connect to server

Sorry, An error has occurred on the server.

Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Replies

Kudos0

Re: unable to connect to server

Hi,

If you get the error message when trying to log onto your NF account at https://family.norton.com/familysafety/loginStart.fs please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner

Thanks

Katie

Thanks Katie
Kudos0

Re: unable to connect to server

we cant log in period........ every attempt ends up with the same message

Kudos0

Re: unable to connect to server

Hi Iwhsah,

Thanks for the update.  I've received your private message.  I've reported the issue to the team.

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos1 Stats

Re: unable to connect to server

Hi Iwhsah,

Can you please check to see if you are still experiencing the issue?  Please let us know the results.

Thanks

Katie

Thanks Katie
Kudos0

Re: unable to connect to server

All seems to be working fine now thank you so much

Kudos0

Re: unable to connect to server

Great.  Thanks for the update.

Katie

Thanks Katie

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