• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

unable to copy text to notes

I recently updated my subscription Norton 360 and then had to get a new password for Norton Identify safe so I lost my notes. Before I was able to copy text to notes.  Now I am not able to right click or use control+V to add text to notes.  how can I copy text to notes?

Replies

Kudos0

Re: unable to copy text to notes

I just tried this by copying the text of your post using Ctrl+C, then opening a new Note in Identity Safe and using Ctrl+V.

Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

Does the copy and paste work in any other program such as Notepad?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: unable to copy text to notes

I ran liveupdate several times, rebooted my computer, use ctrl-C and then ctrl-V.  i'm still unable to paste.  And yes it works on notes, microsoft word and other programs but not NOTES.  Now what am I to do?

Kudos0

Re: unable to copy text to notes

What version of 360 are you using? Click on Support - About.

Try clicking on Support - Get Support to run  Autofix to check your Norton installation and fix what it finds.

As I was able to get this to work on my system, there could be something that has gotten corrupted in your installtion. If the Autofix does not help, you can get a fresh installation by downloading and running the Norton Removal and Reinstall Tool from  www.norton.com/nrnr   After the reinstall, be sure you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: unable to copy text to notes

I'm using Norton Premier 360 21.3.0.12.  I ran autofix and it stated it was installed properly.  I still was not able to ctrl-V the text.  I used Norton Removal tool and restalled Norton 360 Premier.  Now it works.  Thanks

Kudos0

Re: unable to copy text to notes

Glad to hear you have things working again.

Who knows how things get messed up with  computers. Just glad we can usually get them working again.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.