Not what you are looking for? Ask the experts!
Unable to Download from My Norton
I have an active Norton Small Business subscription. I have purchased an additional licence and wish to use this to setup Norton on a colleague's Windows 10 laptop. From within My Norton, it shows that I have 1 available licences. So far, so good.
I expect to be able to click the "Download" button and either (a) install Norton on my own machine, or (b) enter my colleague's email address in order than they can be emailed setup instructions. I am 99% sure this is how I have done it previously when adding new colleagues over the last year or so.
However, when I click the "Download" button, a "Norton Setup" window popup within the browser window appear for a few seconds with a spinner, then disappears taking me back to where I was previously. This has been the case for at least 3-4 days now. I have spoken with Norton over the phone, who confirmed what the Download button should do (i.e. allow me to send the invite by email), and said it must be a glitch in the system.
So how can I work around this an actually use the licence I have purchased?