Solved.
Kudos0

Unable to fix No Connection Error please try later

Posted: 30-Jul-2020 | 2:54AM · 25 Replies ·

I have a problem on my Dell laptop running W10 version 2004 and Norton 360.

Norton VPN used to run ok but gives no connection error message try later for about a week now. Following other similar threads I have uninstalled / reinstalled Norton 360 7 times in the past few days using every method suggested in similar posts and I have tried other recommendations such as changing country, turning fast start off etc but the no connection error re occurs every time as soon as I click the turn on VP button. 

I'm not sure whether it is a Norton or a Microsoft problem any help to come up with a fix is very welcome

Labels: Connection Blocking, Norton Secure VPN
Accepted Solution
Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 07-Aug-2020 | 7:53AM · Permalink

Everything holding up so far after several reboots so I consider the problem solved.

Once again my thanks to everyone who has taken time and suggested things to try,, especially SoulAsylum

View Accepted Solution in Context

Replies

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 30-Jul-2020 | 6:03AM · Permalink

You say you have reinstalled using every method. Just to clarify, you did use Norton Removal and Reinstall tool using the Advanced > Remove only option?  

And have you also disabled Windows Fast Startup feature? Note that the major Windows updates, ie to 2004, have been known to turn this feature back on if you had turned it off.

Kudos1 Stats

Re: Unable to fix No Connection Error please try later

Posted: 30-Jul-2020 | 7:38AM · Permalink

Thanks for the fast response, I can confirm I've reinstalled using both the Removal and Reinstall tool (remove only option), and uninstalling using windows app and Norton download website. I've run Norton update several times after reinstalling also. I currently have 360 version 22.20.5.39.

Windows Fast Startup is definitely turned off.

VPN is working fine through my router on my Ipad and Android devices, it's just become a problem with my laptop

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 31-Jul-2020 | 2:34PM · Permalink

Hello Jon. On your internet adapter, disable IPv6, save your changes and reboot. Also, check for the old TAP driver being installed. If it is present remove it before reboot as well. It is no longer needed.

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 1:41AM · Permalink

Thanks for the suggestions, the TAP  driver is not listed. I've disabled IPV6 settings but still no connection.

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 2:30AM · Permalink

Hi JonJW,

Just a shot in the dark but have you tried temporarily disabling Norton's Firewall (right click Norton Icon in system tray and select Disable Smart Firewall) and testing the VPN?  

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 3:16AM · Permalink

Turning off Smart Firewall had no effect. I am going try the RnR remove and reinstall process again, but I have a gut feeling the problem rests with the Windows update 2004, I'm reluctant to roll back to  W10 version 1909 but I guess it might be the only way to prove it one way or another.

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 3:44AM · Permalink

Update: I tried RnR again but same result - still no connection

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 8:54AM · Permalink

Jon. Run the removal tool and select advanced options. Perform a remove only and reboot your machine. Once you have restarted run the removal tool a second time. It should just start, not find anything then close on its own. Reboot a second time. I had issues with the VPN before and after the update to Windows 10 2004. Doing this scenario then reinstalling my product from my Norton account, getting the patches and rebooting after each patch whether asked to or not. Then getting remaining updates fixed my issue. Give it a shot. Lets see if anything changes.

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 9:51AM · Permalink

Worth a try. I have run RNR and rebooted then run RnR a second time and rebooted again this time the tool did not close down on its own as described. I decide to run the tool a third time this time uninstalling Malwarebytes when prompted (in past attempts I left Malwarebytes installed), I the rebooted again. On start up I ran the Norton 360 download from My Norton, ran live update which downloaded 16 updates, I then rebooted and ran live update again - nothing found to update. I rebooted a final time then tried turning VPN on but unfortunately same message - no connection 

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 11:07AM · Edited: 01-Aug-2020 | 11:13AM · Permalink

Jon. Please get a screenshot of the connection error and post for us. Below are the instructions for doing that. 

Posting a screenshot: https://community.norton.com/en/comment/8292611#comment-8292611

I can also recommend running DISM on the system to see if anything is found. 

Repair Windows Update Errors:

https://support.microsoft.com/en-us/help/947821/fix-windows-update-error...

Repair a Windows Image

https://support.microsoft.com/en-us/help/947821/fix-windows-update-error...

https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/re...

My current build on Windows 10 2004 is shown below. One thing of notice is "Windows Feature Experience Pack". Does your install show this as well? 

Edited: I'm just reading this article from Microsoft concerning an out of band update. Please run Windows update and get the patch. It appears to resolve an issue with starting a VPN for certain installs.

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 11:32AM · Edited: 01-Aug-2020 | 11:32AM · Permalink

Update: DO NOT install KB4568831 as it is Insider build for BETA CHANNEL. It will show under OPTIONAL updates.

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 12:07PM · Permalink

My windows build spec is identical to the one shown above.

DISM comes up with no errors. The optional update listed does nor appear to be installed.

Screenshot below, I`ll run the other links to repair windows shortly and let you know the outcome

Jon

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 12:16PM · Permalink

Nothing showing in any of the scans so far

Kudos1 Stats

Re: Unable to fix No Connection Error please try later

Posted: 01-Aug-2020 | 2:13PM · Edited: 01-Aug-2020 | 2:34PM · Permalink

Might want to hold off until this clears up.  Norton may be working on back end issues

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 03-Aug-2020 | 8:44AM · Permalink

Situation with VPN connection is unchanged.

Reading some other posts the problem can also exist on W10 version 1909 so not a lot of point rolling back from version 2004 as things stand although willing to try this if it resolves the issue. As many others must surely be successfully using the Norton product on W10 ver 2004 anyone any more ideas on how I get things working again?

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 03-Aug-2020 | 1:01PM · Permalink

Jon. Open your Norton UI and go into settings. Select Firewall. Look for the network trust settings as shown below. 

Also do you see anything in your Norton history that suggests Teredo isn't being allowed to connect similar to the below screenshot? If so in the actions area click trust and reboot. Lets see if that changes anything for you.

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 04-Aug-2020 | 6:19AM · Permalink

Purged trusted wifi list, network trust screen shot below, more to follow

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 04-Aug-2020 | 6:39AM · Permalink

Didn`t see any reference to Terado in the history but i'll recheck

Screen shot for firewall / network is below

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 05-Aug-2020 | 10:52AM · Edited: 05-Aug-2020 | 11:07AM · Permalink

Click TRUST on that public network entry. Turedo doesn't appear to be being called by the OS. 

Edited: When the VPN is enabled I see this in Norton recent history

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 05-Aug-2020 | 11:41AM · Permalink

Thanks I'll try this and a few other settings and let you know what happens. Norton Error Reporting History shows the following referring to the VPN module I'll split the report over two replies:

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 05-Aug-2020 | 11:43AM · Permalink

Part 2 error report:

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 06-Aug-2020 | 2:32AM · Edited: 06-Aug-2020 | 2:47AM · Permalink

Out of frustration I have just uninstalled / reinstalled Norton, then run liveupdate again using same method as before and still had connection problem.

I saw in an earlier thread a Symantec help tool mentioned so I ran the NortonSymhelp tool and it showed an error with ccSET_SCS not being installed , my first thoughts were could this have anything to do with my vpn problem? if so how do I load the missing files?

Then without doing anything or adding any files the vpn started working!!! I've just performed a reboot on my laptop and the vpn looks like its working still.

Early days but fingers crossed thing are now back to normal, I'll come back in a few days with an update but for now my thanks to everyone for your time and efforts to help resolve the problem

Kudos2 Stats

Re: Unable to fix No Connection Error please try later

Posted: 07-Aug-2020 | 5:46AM · Permalink

Thanks for the post back Jon. I apologize for the tardy reply. House full of grandkids all week. Let us know what your final results are if you would so that we can mark the thread as solved. 

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Accepted Solution
Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 07-Aug-2020 | 7:53AM · Permalink

Everything holding up so far after several reboots so I consider the problem solved.

Once again my thanks to everyone who has taken time and suggested things to try,, especially SoulAsylum

Kudos0

Re: Unable to fix No Connection Error please try later

Posted: 07-Aug-2020 | 8:31AM · Permalink

Glad we could help. Stay healthy!!

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions

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