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Kudos0

Unable to install Norton Antivirus 2012 and backup downloaded 11/6/11

Purchased Norton 2012 + Backup online [MAC version] but when tried to install message said I couldn't on HD or external HD because MAC OS was not compatible.  I have MAC OS Lion v11.7 and this Norton is supposed to be compatible.  What's wrong?

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Kudos0

Re: Unable to install Norton Antivirus 2012 and backup downloaded 11/6/11

Hi DFrust,

the installer you should be using is located at the root of the disk image (NOT the one located within the "For Mac OSX 10.4...." folder.

If this is not the issue then please reply with a little more detail of your experience. Are you able to reach the Select a Destination pane of the installer? If so, what volume are you selecting for install? The boot volume?

Any and all detail you can provide would be helpful.

Thanks for you help!

David

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