• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Unable to install Norton Family

I was prompted with the following message even though the pop-up window said Norton Family was installed succesfully.

"Norton Family is not installed on any of the devices associated with this account."

 

Please help!!

Replies

Kudos0

Re: Unable to install Norton Family

I was prompted with the following message even though the pop-up window said Norton Family was installed succesfully.

"Norton Family is not installed on any of the devices associated with this account."

 

Please help!!

Kudos0

Re: Unable to install Norton Family

Hi kkchua,

Please let me know the following:

1.  What version of Norton Family is installed on the PC. To find the version, please click the Norton Family icon in the system tray and select “About Norton Family”. 

2. Please log onto your Norton Family account online, go to Settings -> Profile, do you see any devices listed?  Is this particular PC which shows you the message "Norton Family is not installed on any of the devices associated with this account." on the list?

Thanks

Katie

Thanks Katie
Kudos0

Re: Unable to install Norton Family

1) I don't think Norton Family is installed successfully on my PC even though the pop-up window is giving a message that the installation was successful. There is no Norton Family icon in the system tray.

2) There is no device listed but there is a message "Wait! Did you know that XXX is not currently assigned to a computer? Click here to download and installed Norton Family ....". I tried to download and to re-install Norton Family, I always get a pop-up window saying that the installation was successful which I don't think the installation indeed was successful.

I'm using Window 7 Professional. Is there an executable that I can download and run directly on my PC to install Norton Family.

Thanks, Katie.

-kkchua

Kudos0

Re: Unable to install Norton Family

Hi kkchua,

I'd be glad to setup a remote session with you.  If you are interested in having one with me, please send me a private message in the forum for details.

Thanks,

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.