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Kudos0

unable to install a renewed Norton on imac OSX 10.8.5

I renewed my Norton order and everything seems to be ok with the subscription but when I try to install the new license it gives me this error saying "Installation failed, a newer version of this product is already installed on this computer, contact the support". Still my computer is NOT protected and from my Norton account I can see there is 1 license available and 0 in use. Tried this several times and always the same thing happens. What should I do?