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Kudos0

Unable to log into my Norton account with the NIS 2013 Identity Safe

I am unable to login to my norton vault.  I can log in to my norton account.  I am unclear what I can try from here.....I have started and restarted my computer.  I put my password in however it times out on both my laptop and desktop.  Any ideas please?

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Kudos0

Re: Unable to log into my Norton account with the NIS 2013 Identity Safe


alexann5674 wrote:

I am unable to login to my norton vault.  I can log in to my norton account.  I am unclear what I can try from here.....I have started and restarted my computer.  I put my password in however it times out on both my laptop and desktop.  Any ideas please?


Hi,
Over what period of time was this happening? If there's been a while since the last time you tried, try again. There are several possible reasons why connections aren't made. What error message do you see?

Keep us posted

Dick Win 10x64 current current NSBU

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