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Kudos0

Unable to log in to Norton account from Firefox

Hi. I've been away from my PC a couple of weeks, but since I have been back I have had no success initiating Password manager from within Firefox. I have no problem with other browsers - just Firefox. As is often the case after a period of inactivity, Norton first asks you to sign in to your Norton Account, before then asking for the password to the Vault. But I cannot get past the first step, the log in to my Norton account. I get the whirling circle sign which suggests activity, but it just stay whirling and never succeeeds in logging on. I have restarted my PC, but this makes no difference.

I am using the latest Windows 10, which is fully up to date.

Any suggestions ? I guess I can always uninstall and then reinstall either the extension or the Norton package, but I hope there's a faster, easier solution someone has already come up with.

Thanks

Joe

Replies

Kudos0

Re: Unable to log in to Norton account from Firefox

Hello Joe

Have you tried restarting your computer again? Have you run Live Update a few times while restarting? What version of Norton are you on?

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to log in to Norton account from Firefox

Thanks, Floplot

Thanks for the suggestions. Yes, I have tried restarting the machine, but it makes no difference. I can still sign in to my account from other browsers but not from Firefox.

The system seems to accept my userID and password but then gets stuck at the subsequent screen (https://cloudconnect2.norton.com/licensing) where I just get the whirling circle.....

I have also tried live update, but again this makes no difference. I'm using Norton Security, the latest version (updated automatically).

Very frustrating, as I have to use my second choice browser to do any work or anything elsethat needs to be secure, and leave Firefox for simple browsing.

Let's hope Symantec can come up with a solution.

Kudos0

Re: Unable to log in to Norton account from Firefox

Hello

Have you checked with Mozilla to see if there are others with the same issue?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to log in to Norton account from Firefox

FWIW ~ just logged in My Norton account from Firefox

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