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Kudos0

Unable to log into onlinefamily

We have 17 computers set up with Norton family version 2.9.5.36 on Windows7, using Explorer 11.  We are no longer able to log into Familysafe.  We only receive the following error:

Sorry, An error has occurred on the server. Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

Please advise.

Replies

Kudos0

Re: Unable to log into onlinefamily

Hi 460fss,

Please send me your Norton Family account email address(es) for these 17 computers by Private Message via the Forum and we will check into your account(s).

Thanks

Katie

Thanks Katie
Kudos0

Re: Unable to log into onlinefamily

Is this a school or library, or do you really have 17 computers in your house?

Kudos0

Re: Unable to log into onlinefamily

Here is my account information:

This is the Youth Center at Buckley AFB in Colorado.

Kudos0

Re: Unable to log into onlinefamily

Hi 460fss,

To protect you privacy, I've deleted your account information from your post. 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Unable to log into onlinefamily

Thank you, I realized what I had done as soon as it went.  I'm sending another message via MSN.COM

Kudos0

Re: Unable to log into onlinefamily

460fss,

I've reported the issue to the team with the account information you provided. 

You don't have to send the account information again if that's the information will be provided via MSN.COM.  

Thanks

Katie

Thanks Katie
Kudos0

Re: Unable to log into onlinefamily

460fss,

The issue should have been resolved.  Can you please try to log onto Norton Family online account to see if it works for you?

Thanks,

Katie

Thanks Katie

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