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Kudos0

unable to log in to vault - think it's the right one, but it won't open

Unable to open Norton 360 Identity Safe Vault - password is okay, but denied.

It didn't say how to reset password - how can I reset the password?

Replies

Kudos0

Re: unable to log in to vault - think it's the right one, but it won't open

Hello

Which Browser are you using? Is it a local or online Identity Safe? Which operating system?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: unable to log in to vault - think it's the right one, but it won't open

If you reset the password on a cloud/online vault it will reset the vault and you will lose all you logins. Be sure you only do this if you have a backup of your logins.

As floplot has already asked, we need to know if you are using a local or online vault.

In case it is an online vault, go to the main 360 page and click on your email address at the top right. Then click Sign Out. Close your 360 and then try to sign back into your vault. You will be first asked for your Norton Account email and password, then you will be asked for the vault password.

Things happen. Export/Backup your Norton Password Manager data.

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