• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Unable to login into my Norton Account

Hello, 

It's been a long while I had this issue in my Norton account and no one in the technical support has been able to provide a final resolution to this problem. I need to install my recent subscription in my mobile devices, due to the error above I can download it on my phone. I have deleted cookies, browsing history, I have changed internet browser, a few technicians have been connected to my laptop to find out what is wrong, I've been hours on the phone with representatives trying to resolve this issue, including today 2/22/2016, and I don't have a solution and my mobile devices are unprotected since then. The issue is once I click on the link to go into my account I type my user and password then it goes to the screen above. In the past, I was be able to see all products I have had bought since I have Norton products. I need a solution to this issue, please. If some one in the technician support department reads this message I will appreciate look at this problem. thanks

File Attachment: 

Replies

Kudos0

Re: Unable to login into my Norton Account

Since, you can reach Norton Support and since you need Norton installed on a device.
Have you asked Norton Support to help you install Norton.
Support has access to your Norton subscription information. 
Unless your reporting Support cannot access your Norton information. 

Kudos0

Re: Unable to login into my Norton Account

yes, they sent me a link with some instructions to follow, and the first one is go to my account and download my new subscription on each device. This is the part I can not do, due to that internal error on my account

Kudos0

Re: Unable to login into my Norton Account

Were you trying to log into   https://manage.norton.com

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to login into my Norton Account

Hello

Do you have the correct email address and password? How did you register for this Forum without accessing your Norton Account?

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to login into my Norton Account

yes, the only one I have. thanks

Kudos0

Re: Unable to login into my Norton Account

I am able to log in, but I can't see my products previously purchased in my account.

Kudos1 Stats

Re: Unable to login into my Norton Account

Hi @joemanias,

Sorry for the inconvenience.

I am able to log in, but I can't see my products previously purchased in my account.

At our end , we were able to see all your previous purchases but thats not visible in the Norton Account product page due to a technical issue. We won't be able to see the products until this issue is fixed.

I was able to pull your technical support case and I can see your case has been escalated to the Norton Account Team.

I'll also followup with the team to check the status and get back to you.

While the team is looking into this issue, We can try to do this manually.

Would you like to install Norton on your Mobile Phone? What phone is it?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Unable to login into my Norton Account

Yes, I need to install my norton subscription on my 2 mobile devices. Do you have a link I can download it directly on my devices without login in my norton account?

Kudos1 Stats

Re: Unable to login into my Norton Account

If they are Android devices, just go to the Google Play Store and find the Norton Security and Antivirus app. You can download and install it from there and will have the full featured trial for 30 days. When Norton gets your account straightened out, you can sign into your account to activate the full version.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.