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Kudos1 Stats

Unable to login to my Norton Family account

When I try to login to my Norton Family account - Stuck at Signing into your account - Please wait

Also when try to extend time in my chlid PC, it give error: This machine is part of a different Norton family account

Can someone help?

Thanks.

Replies

Kudos0

Re: Unable to login to my Norton Family account

Hi,

For the sign in issue, the team is checking into the issue.  As soon as I get an update, I'll update the news in the forum.

As for the extending time issue, can you please send me your Norton Family account email address & the machine name to me by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Unable to login to my Norton Family account

Hi, I have exactly the same thing, my kid cant use the computer.

I cant uninstal, nothing. Cant even disable via the phone app.

Regards.

Thomas.

Kudos0

Re: Unable to login to my Norton Family account

I'm also having the same problem. It started last night when I tried to login to the NF website. It showed the spinning icon with a message "signing into your account, please wait..." and it stuck there. I also could not login through the "edit accounts" icon nor could I uninstall NF because it could not authenticate the username and password.

I know the username and password is correct because I was able to login to my Norton account successfully.

It has been more than 24 hours. Please help.

Chris

Kudos0

Re: Unable to login to my Norton Family account

Can you please send me your Norton Family account email address and the machine name by Private Message via the forum by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Unable to login to my Norton Family account

Hi Katie.

I went to the Norton Live-Chat Support and a technician checked the issue and said that they were aware of this issue and another team was working on it. They will keep the case opened for me for now.

Thanks.

Chris

Kudos0

Re: Unable to login to my Norton Family account

I am having the same issue. I have not been able to log in to the Norton account for three days now.

Kudos0

Re: Unable to login to my Norton Family account

Hi,

The team is investigating the issue.  I'll keep you posted as soon as I get any news on this.  

Thanks for your patience.

Katie

Thanks Katie
Kudos0

Re: Unable to login to my Norton Family account

What's wrong with Norton Family! I can't login and every time I try to this shows up: This machine is part of a different Norton family account... Please help ASAP!!

Kudos0

Re: Unable to login to my Norton Family account

Hello friends, this is my first time here, I have the same trouble, when try to inhibit Norton Family because I need use the PC and not my sons, a phrase "This machine is part of a different Norton family account.", and when try to login at my Norton Family account, it's impossible,  never do it, it's only says a message about that I must wait. I need with urgence this machine for a work, and cant uninstall the Norton Family. It's very seriuosly.  The users account must be saved in te pc and not in a server for can activate or desactivate Norton Family in a  camputer.....   Thanks a lot and wait help soon, now I must go to a ciber - cafe  to try can work some .

Kudos0

Re: Unable to login to my Norton Family account

I can't log in either - kids hate me! as I can't give them extra time...

Kudos0

Re: Unable to login to my Norton Family account

I am still waiting for the solutions.. I have also open a Case with Norton Support yesterday, I have not hear back from them. I have two Norton Family account, One is working fine to Signon, the other stuck at Signing into your account.. Please Wait. This is definitely an Account issue.

Kudos0

Re: Unable to login to my Norton Family account

Yes Webstercloud  is as you say, is an account issue the only positive thing for me,  working at a ciber cafe, and was drinking some cups and the most positive..... No my kids arround and..." daaaad the computer not ruuuuuun" lol lol lol..... a positive wiew :) :) alone in peace,  my wife must listen they :) :)

Kudos0

Re: Unable to login to my Norton Family account

I cannot log in as well.  This has become a problem because one of my children has a school paper on his computer that he cannot get to to finish and turn in.  I went to Norton Live Chat support and she was no help what so ever.  Any idea when this may be fixed?

Kudos0

Re: Unable to login to my Norton Family account

I believe the Norton team has fixed the problem because I was able to login successfully as of last night.

But I'm not sure if the issue has been fixed for all or just some users.

Chris

Kudos0

Re: Unable to login to my Norton Family account

It works for me  yay!!

Kudos0

Re: Unable to login to my Norton Family account

I got in!! :)
Accepted Solution
Kudos0

Re: Unable to login to my Norton Family account

Hi

The team has corrected the issue.  Thanks for the update.

Thanks

Katie

Thanks Katie
Kudos0

Re: Unable to login to my Norton Family account

Hi

It's worked for me , Thanks Guys :)

Kudos0

Re: Unable to login to my Norton Family account

Thanks for the update.

Thanks

Katie

Thanks Katie

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