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Kudos0

Unable to purge files (again)

While backup-up, the used cloud space became 100%, though  it shouldn't have according to my calculations.

Attempts to log in and purge some files just gives rise to a meaningless "oops - something is wrong" message which has persisted since before Christmas.

I can access the archive on another PC on the same account.

All suggestions, other than 'Buy More Space' welcome.

Regards

Les

 . 

Replies

Kudos0

Re: Unable to purge files (again)

Still having trouble with this - can anybody help?

Tried the Symantec 'chat' support and went through the usual 'try another browser', 'wait 24 hours' etc., but the 'agent' didn't really seem to understand the issue, particularly that I could access the files for one computer but not the computer whose large volume of data had given rise to the issue.

As far as I can see, there is no method of simply raising a 'ticket' for the issue to be invertigated offlline.

Kudos0

Re: Unable to purge files (again)

Hi @lesking ,

Sorry for not replying sooner. It seems to be having an issue on computer. I've sent you a Private Message ( ) requesting logs. If you're able to send them, that would be great.  Thanks.

Sunil G A

Norton Forums Administrator

Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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