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Kudos0

Unable to Purge my online backup and start over with nothing

I deleted an old computer but it doesn't look like the files in the backup ever purged out.   I am being told my 5 GB of backup is almost full, but a new backup on uses 22.7 mb, nowhere close to 5 GB.    How does one clean it out an start over with nothing in it?

Mike

Replies

Kudos0

Re: Unable to Purge my online backup and start over with nothing

I deleted an old computer but it doesn't look like the files in the backup ever purged out.   I am being told my 5 GB of backup is almost full, but a new backup on uses 22.7 mb, nowhere close to 5 GB.    How does one clean it out an start over with nothing in it?

Mike

Kudos0

Re: Unable to Purge my online backup and start over with nothing

I have a HUGE set of files labeled DEFAULT that are from the computer I deleted.   There is no way to delete them, but I do NOT want them any longer.    This is what is eating up all my storage.

Kudos0

Re: Unable to Purge my online backup and start over with nothing

It says its from my norton 360, but i deleted it from there, but so far it remains in norton backup online.   Frustrating

Kudos0

Re: Unable to Purge my online backup and start over with nothing

Hi Giz,

Check with Norton Consumer Support chat link below to get your issue resolved.

http://www.norton.com/chat

Let us know how it goes.

Kudos0

Re: Unable to Purge my online backup and start over with nothing

They deleted the files for me, thank you for the suggestion, it worked just fine.

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