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Kudos0

UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

Dear Symantec and forum members.  

I upgraded my Sony Laptop from Windows 7 to Windows 10. Subsequent to the upgrade, I continue to receive pop-ups from Norton stating,  "Install an Updated version of your Norton product for Windows 10."  The text also states, "Your current version of Norton 360 is not compatible with Windows 10.  Click Next to download a new version and stay protected."

I have surfed the web and found suggested solutions, but none have worked thus far.  I would appreciate specific instructions on how to remove this pop-up and all associated Norton files from my computer.  I am not interested in using Norton 360 on this machine.  Thanks for your assistance.

Replies

Kudos3 Stats

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

Hi Boboso,

See if the following info provides the fix you are looking for:

https://support.norton.com/sp/en/us/home/current/solutions/v113935352_EndUserProfile_en_us

Please let us know your results.

Kudos0

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

Hi yank, I found this solution earlier and had tried it without success.  Thank you for responding. 

Still getting the unwanted pop-up.

Kudos1 Stats

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

Hi, Boboso. If you wish to remove 360, use the Norton Removal Tool.  https://www.norton.com/nrt

This does a more thorough job, then just reboot after the uninstall is done.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

Hi F 4 E.  I tried this one too without success earlier.  I'll try it again, and hope for the best.

Thank you for the response.  Will post tomorrow if it works.

Accepted Solution
Kudos1 Stats

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

As you have Windows 10, have you disabled Fast Startup, as this has been known to cause problems, and also done a FULL shutdown as outlined in these two links ?

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10...

http://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a....

Windows 10 Home X 64 Norton Security Premium Current
Kudos2 Stats

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

Regressing - what is the version of your N 360? 

From the main page of N 360 - Support/Help (dependent on version) and then ABOUT will tell you the version you are running.   If not 22.6.0.142, please run LiveUpdate (rebooting if requested with Fast Startup disabled as F4E suggested) until LiveUpdate responds, "no updates found".

Kudos0

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

@F 4 E - made the recommended changes.  Disabled fast Startup and ran the remover again.  So far so good, about 12 hours without the pop-up displaying.  I'll give it a couple of days and restarts and will follow up and report.

@yank.....not sure of the Norton 360 version - I haven't used Norton on this machine in a couple of years.  It was not in service at the time I did the Windows 10 upgrade.  Must have been buried somewhere in the PC laptop and rebirthed itself during the Windows 10 upgrade.  So far the suggestions given have made the pop-up stop.  Finger crossed for sure.

Thank you both for your assistance.  It's greatly appreciated...

Kudos1 Stats

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

Hello Boboso

Since you said you haven't used Norton for several years on that laptop, did you thoroughly remove your previous security program using their removal tool?

You also said that N360 rebirthed itself. That means probably the version of N360 was not new enough to be able to work with windows 10. It has to be at least version 22.5 to work with Windows 10. You might have a trial version of N360 on there and that trial or even a regular version of N360 that it can't update itself to 22.5. In the old previous versions, we used to have to remove the old version with the control panel method, reboot, and then use the Norton Removal Tool. It is possible that the version you had was too old to use the remove and reinstall.

Does your N360 show how many days you have left on your subscription? Does your Norton Account show N360 in it? That popup was showing itself all the time because your N360 was too old. I think what you need to do is to get the newest version of N360 and that would make the popup go away. Please use www.norton.com/latestn360  to get the latest version. If you couldn't find the version number using yank's instructions, then I bet it's an older version.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

@floplot - I would agree.  The Norton 360 program subscription ran out years ago, and was removed with Norton software tools a long while ago.  The actual program was not in the machine, just the pop-up trying to peddle it.  The re-birthing comment was probably wrongly stated on my part, it was just the offer pop-up I couldn't get rid of.

Looks like the pop-up has departed.   Thanks to everyone for the suggestions and support.

Kudos1 Stats

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

Glad we could help !

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

I am running windows 10 and have never had Norton products, yet I get Norton pop up ads. I have disabled fast start up, deleted any suspicious programs, ran malwarebytes (full six hour scan) CCleaner, Uninstalled and reinstalled Chrome. I hate Norton, seriously. What now?

Kudos0

Re: UNABLE to Remove Norton pop-up for WIndows 10 install upgrade

Were there any Norton trial products preinstalled when you bought the computer.  If so, you need to uninstall them.

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