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Kudos0

Unable to scroll on Alerts Notification section

Getting very tired of not being able to scroll on the Norton core app, on the screen that shows details of alerts. 90% of the time, the important stuff is at the bottom of the alerts page. There is no scroll, and the page will not scroll. Being hoping for months that this issue would be resolved. 

Without this, I'm unable to identify the actual issue or threat. I am using CORE app on Android. I've updated the AP ver to 1.26.2 and still the issue persists

ps. any alert info that is longer than "one" page is affected, and that comprises of almost all alerts

Replies

Kudos0

Re: Unable to scroll on Alerts Notification section

Hi @RCCC,

I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Unable to scroll on Alerts Notification section

I've done as you asked

Kudos0

Re: Unable to scroll on Alerts Notification section

I have not received any follow up from Norton after I had sent my logs as requested. I'm still facing this issue.

would love to hear from someone else in the Norton community facing this same issue

Kudos0

Re: Unable to scroll on Alerts Notification section

Hello RCCC

Have you been updated to version 1.27 and a newer firmware. I can't remember the firmware number, but my Core app has no Internet since Tuesday afternoon affecting our 2 cellphones.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to scroll on Alerts Notification section

Hi,

Your logs have been sent for analysis. Once we have information, I'll post an update to this thread. Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Unable to scroll on Alerts Notification section

hi,

yes, i'm on 1.27.

Still have no ability to scroll on the details of the notifications, so as far as I'm concerned, the notifications are totally useless for me

Kudos0

Re: Unable to scroll on Alerts Notification section

Hello, Looking for a response. Can't believe it's taking this long to review logs.

In the meantime, I cannot identify what threats are being blocked.

 I seriously wish Norton adds a web gui . The Ap has serious issues

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