Unable to start Norton after resetting my device.
Posted: 27-Feb-2023 | 12:12PM · 10 Replies · Permalink
Recently I had to reset my Huawei P50 pro to factory settings. I had backed up my programmes with Hisuite and online to Huawei cloud. I let my apps and content reinstall. When trying to open Norton, I get a continous error: Server error while fetching product details. Please tap on try again. I can't start the app at all. Screenshot attached.
Re: Unable to start Norton after resetting my device.
Posted: 28-Feb-2023 | 6:46AM · Edited: 28-Feb-2023 | 6:48AM · Permalink
The problem is, with Huawei P50 pro there are no Google services. I downloaded the latest version from apkmirror and get the same error messages always. However, using apkmirror I went back to the December update. It installed OK but also gave an error message. I was able to dismiss the error and was able to signin to Norton at the signin screen. Lo and behold, it started up and all is working normally now. Maybe the developers need to bring back the signin screen on their updated versions of the Android app. My problem is solved. Thank you for your input and I hope others can benefit from my solution.