Solved.
Unable to start Norton Secure VPN on Mac - button to open settings for Allow VPN Connections does not work
Since last Friday I have been unable to "connect" Norton Secure VPN, which worked previously and still works on other Mac. When I click "connect" on the Norton quick start menu or "Turn On" next to the Secure VPN option in the Dashboard a popup window tells me that the VPN connection will need to be allowed and to click Allow on the next screen. When I click the "Continue" button on that window it goes gray but another window never opens. So I can't get to the "Allow" option to allow VPN Connection. Please help. Is there another way to open this security option or another way to fix this issue?
Re: Unable to start Norton Secure VPN on Mac - button to open settings for Allow VPN Connections does not work
Posted: 31-Oct-2023 | 9:17AM · Permalink
This is a known issue, likely widespread. Perhaps Norton will perform an update to fix this issue instead of making each user uninstall/reinstall the app.
Norton posted the following at the top of the Support/Help Center page and posted a sticky at the top of the Norton 360 for Mac page:
If you are experiencing an issue with our Norton Secure VPN on Mac, then please uninstall and reinstall the Norton Device Security app by following the instructions here