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Kudos0

Unable to take a remote of a PC with Norton Secure VPN enabled

Posted: 21-Mar-2022 | 4:14PM · Edited: 12-Apr-2022 | 4:43AM · 3 Replies ·

Logged into my clients PC via Microsoft Remote Dekstop. I noticed that Norton VPN was turned off although I specifically remember having turned it on last Friday. I proceeded to turn it on. I was disconnected from my remote session. Now, I am unable to reconnect. Your time and assistance will be greatly appreciated. Thank you

[Edit: Calrified the subject]

Replies

Kudos0

Re: Unable to take a remote of a PC with Norton Secure VPN enabled

Posted: 21-Mar-2022 | 4:46PM · Edited: 21-Mar-2022 | 4:48PM · Permalink

Hello. This article may help with your issue. Have your client reboot their computer, that should clear the VPN session.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Unable to take a remote of a PC with Norton Secure VPN enabled

Posted: 21-Mar-2022 | 10:42PM · Edited: 22-Mar-2022 | 7:09AM · Permalink

Thanks for sharing here

[Edit: Removed hyperlink to a potentially malicious page to conform with the Participation Guidelines and Terms of Service]

Kudos0

Re: Unable to take a remote of a PC with Norton Secure VPN enabled

Posted: 22-Mar-2022 | 7:27AM · Edited: 22-Mar-2022 | 7:29AM · Permalink

Please disregard. I re-read your response and now understand what you were referring to. My apologies!

Thank you so much for the prompt reply. I do not wish to exclude an app but merely allow a MS remote session. Is this a VPN or firewall issue? Your time and assistance is greatly appreciated.

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