Kudos0

Unable to turn on Auto File Scan in NAV 11.0.3 in Mac OS 10.6.1

Posted: 08-Nov-2009 | 5:56PM · 9 Replies ·

Hello. 

I have NAV 11.0.3 installed, which is supposed to be 10.6 compatible, but I am unable to turn on "Auto-Protect".  When I click on "Configure" and turn "Auto File Scan" on and hit "OK" I get the following two error messages:

"Norton AntiVirus Error

Norton AntiVirus Auto-Protect could not continue. Please run LiveUpdate or reinstall Norton AntiVirus and restart. (Code: 10)"

"Could not load Real-Time Scanning. Make sure that it is properly installed."

I was wondering if anyone had any information about this before I attempted a reinstall of the software.  Everything else seems to be operating correctly (scanning, updating, etc.), but I cannot turn on Auto-Protect.

Thank you. 

Replies

Kudos0

Re: Unable to turn on Auto File Scan in NAV 11.0.3 in Mac OS 10.6.1

Posted: 08-Nov-2009 | 5:56PM · Permalink

Hello. 

I have NAV 11.0.3 installed, which is supposed to be 10.6 compatible, but I am unable to turn on "Auto-Protect".  When I click on "Configure" and turn "Auto File Scan" on and hit "OK" I get the following two error messages:

"Norton AntiVirus Error

Norton AntiVirus Auto-Protect could not continue. Please run LiveUpdate or reinstall Norton AntiVirus and restart. (Code: 10)"

"Could not load Real-Time Scanning. Make sure that it is properly installed."

I was wondering if anyone had any information about this before I attempted a reinstall of the software.  Everything else seems to be operating correctly (scanning, updating, etc.), but I cannot turn on Auto-Protect.

Thank you. 

Kudos0

Re: Unable to turn on Auto File Scan in NAV 11.0.3 in Mac OS 10.6.1

Posted: 08-Nov-2009 | 8:44PM · Permalink

Are you using the 64-bit kernel of Snow Leopard? Norton AntiVirus only supports the 32 bit mode of Mac OS X at this time. If you have booted into 64-bit mode, try booting into 32-bit mode and see if that works. 

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Unable to turn on Auto File Scan in NAV 11.0.3 in Mac OS 10.6.1

Posted: 08-Nov-2009 | 9:56PM · Permalink

Yes, I have my computer set up to automatically boot into 64-bit.  What is the ETA on NAV Auto-Protect working in 64-bit?

Thanks. 

Kudos0

Re: Unable to turn on Auto File Scan in NAV 11.0.3 in Mac OS 10.6.1

Posted: 09-Nov-2009 | 11:53AM · Permalink

We are not planning on supporting 64-bit for this release of Norton AntiVirus. Apple considers 64-bit kernel support a server feature since only the Xserve boots into 64-bit by default, so our consumer products do not support this feature. Sorry.

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Unable to turn on Auto File Scan in NAV 11.0.3 in Mac OS 10.6.1

Posted: 20-Nov-2009 | 2:57PM · Permalink

Hello


I think this is not the right answer because:



The Intel Core Duo processor is a 32-bit processor. 


If your Intel-based Mac has a 32-bit processor

then Snow Leopard will run as a 32-bit system.




The Intel Core 2 Duo processors are 64-bit processors.


If your Intel-based Mac has a 64-bit processor


then Snow Leopard will run as a 64-bit system.



This has nothing to do with Mac ox X as client or Server.



Please review your opinion.



Thank you and kind regards, 

Kudos0

Re: Unable to turn on Auto File Scan in NAV 11.0.3 in Mac OS 10.6.1

Posted: 20-Nov-2009 | 3:04PM · Permalink

You are confusing userspace vs kernel applications. Mac OS X does not boot into a 64-bit kernel by default. You have to hold down a special key combination (6-4) or set some boot-args flags on the command line to force Mac OS X to boot into a 64-bit kernel. You can verify this by launching Activity Monitor and looking at the kernel_task; unless you forced your Mac to boot into 64-bit mode, it will say "32 bit process" next to kernel_task.

Mac OS X Snow Leopard uses 64-bit applications by default on processors that support it, but it still uses a 32-bit kernel on all machines except Xserve machines. 

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Unable to turn on Auto File Scan in NAV 11.0.3 in Mac OS 10.6.1

Posted: 20-Nov-2009 | 4:44PM · Permalink

What you write is correct, not by default in 64 - but I forced to do so.

In this case all will run in 64 bit: processor, EFI, Kernel and  64 bit applications.

Just Norton is not 64 compatible....

Regards 

Kudos0

Re: Unable to turn on Auto File Scan in NAV 11.0.3 in Mac OS 10.6.1

Posted: 15-Dec-2009 | 11:27AM · Permalink

Ryan, I think the fact that OS X defaults to 32-bit mode in deference to older computers isn't the issue.  The point is that I have a 64-bit computer with a 64-bit operating system, and the only reason I can't run it that way is because what is supposed to be the best-in-breed antivirus software tells me I'm not protected if I do so.  So I'm supposed to run everything else in degraded mode just because of NAV?
Kudos0

Re: Unable to turn on Auto File Scan in NAV 11.0.3 in Mac OS 10.6.1

Posted: 15-Dec-2009 | 12:44PM · Permalink

Hi

Thank you. Nice.

Another way to try to explain what is going on.

Regards,

Marco Tomato 

This thread is closed from further comment. Please visit the forum to start a new thread.