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Unable to turn on remote management in Norton 360
When I attempt to turn on remote management I receive the following message " unable to retrieve Norton account"
I had to reinstall Norton 360 a few days ago and since then I have had this issue, Also had to reinstall Norton Studio. When I went to reinstall Norton Studio Windows made me switch from local account to a Microsoft one. Not sure if that is relevant to my problem I am having but its the only change I have made since this happened
I am signed into my Norton 360 account when I try to make the change to turn on remote management (also tried being logged out and still receive the same message). I also have plenty of days left on my Norton subscription and the device shows up under Norton Management when I log into my account
I currently have Norton 360 on 3 PCs and this is the only one encountering this problem. Any help in solving this issue would be appreciated
Also im running Windows 8.1