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Kudos0

Unable to Unblock Android Apps

I blocked an app for my child who has an Android. I would like to unblock it however in the web browser the only option I have is to unblock it. He can uninstall and reinstall and it will still block the app. The only way he can use it is for me to disable mobile app supervision which I do not want to do. Please kindly provide a solution.

I have attached a screen shot showing that I only have block as an option for the app and nothing is populated when I click on House Rules for mobile apps. I have tried using both Chrome and IE web browser.

Thanks

File Attachment: 

Replies

Kudos0

Re: Unable to Unblock Android Apps

Can you go to the App section of your child's device in your NF account and click on "rules"? That is where I go to block and unblock apps.
Kudos0

Re: Unable to Unblock Android Apps

Thank you. I have tried to utilize the app settings on my child's phone logged in as a parent and the only option I have is to check off the option to block the app after uninstalling and reinstalling. Unfortunately, it continues to block the app with no way of removing the block. I will have to delete my child's profile, create a completely different one and hope that it works. 

Thank you for your reply. 

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