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Unable to uninstall PC Tools Utilities Product

Unable to uninstall PC Tools Utilities Product

Symptoms: Unable to uninstall PC Tools Utilities products

Causes: PC Tools Utilities products uninstaller may have become corrupted.

Products Affected: Performance Toolkit, Registry Mechanic, Privacy Guardian, File Recover

Troubleshooting:

Disclaimer: Modifying the registry can cause serious problems that may require you to reinstall your operating system. We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.

METHOD - Manual Uninstall

Step 1:  Delete PC Tools Utilities files

  1. Navigate to the following location in your computer

C:Program FilesPC Tools

  1. Right-click on the “PC Tools Utilities” folder and select “Delete”
  2. Navigate to the following location in your computer

C:Program FilesCommon FilesPC Tools

  1. Right-click on the "sMonitor" folder and select “Delete”
  2. Right-click on the "Shred" folder and select “Delete”
  3. Restart your computer

Step 2:  Delete PC Tools Utilities registry items

Delete the following three registry items.

HKEY_CURRENT_USERSoftwarePCToolsPC Tools Utilities

HKEY_LOCAL_MACHINESOFTWAREPCToolsPC Tools Utilities

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallPC Tools Utilities_is1

To do this, please follow the steps shown below exactly as they are shown.

  1. Restart your computer
  2. Select “Start” from Windows (you can also press "WIN" + "R" on your keyboard to launch the "Run" box)
  3. Select “Run”
  4. Copy and paste the following text in to the “Run” box and press “OK”

regedit

  1. Navigate to the following location within the "Registry Editor" window

HKEY_CURRENT_USERSoftwarePCTools

  1. Right-click on the "PC Tools Utilities"  folder and select "Delete"
  2. Navigate to the following location within the "Registry Editor" window

HKEY_LOCAL_MACHINESOFTWAREPCTools

  1. Right-click on the "PC Tools Utilities"  folder and select "Delete"
  2. Navigate to the following location within the "Registry Editor" window

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall

  1. Right-click on the "PC Tools Utilities_is1"  folder and select "Delete"
  2. Restart your computer
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Labels: PC Tools KB