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Kudos0

unable to update and connect to symantec

Hi guys,

i have a problem with norton is 2008

since a few days it can't connect to live update. Also I cannot connect to any symantec.com website for assistance. all other websites connect good.

I run virus scan and finds 'SecurityRisk.URLRedir' wich says to be partially resolved.

The terrible thing is that I cannot  connect to any symantec support website.

Can anyone help me?

Thanks

Ricky, Italy

Replies

Kudos0

Re: unable to update and connect to symantec

Try this (below):

SecurityRisk.URLRedir 

Removal

Updated: 4 November 2007 3:37:24 PMType: OtherRisk Impact: HighSystems Affected: Windows 98, Windows 95, Windows XP, Windows Me, Windows Vista, Windows NT, Windows Server 2003, Windows 2000The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Remove all the entries that the risk added to the hosts file.
  3. Update the virus definitions.
  4. Run a full system scan.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To remove all the entries that the risk added to the hosts file

  1. Navigate to the following location:

    • Windows 95/98/Me:
      %Windir%
    • Windows NT/2000/XP:
      %Windir%\System32\drivers\etc

      Notes:
    • The location of the hosts file may vary and some computers may not have this file. There may also be multiple copies of this file in different locations. If the file is not located in these folders, search your disk drives for the hosts file, and then complete the following steps for each instance found.
    • %Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\Winnt (Windows NT/2000).

  2. Double-click the hosts file.
  3. If necessary, deselect the "Always use this program to open this program" check box.
  4. Scroll through the list of programs and double-click Notepad.
  5. When the file opens, delete all the entries added by the risk. (See the Technical Details section for a complete list of entries.)
  6. Close Notepad and save your changes when prompted.
3. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.
    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.
  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

4. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
  2. Run a full system scan.
  3. If any files are detected, follow the instructions displayed by your antivirus program.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: unable to update and connect to symantec

thanks but most of the links that you post are symantec links wich I cannot connect to. Thats why I do not know what to do :)
Kudos0

Re: unable to update and connect to symantec

I will post them for you; the ones you cannot get to; let me know.
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: unable to update and connect to symantec

thanks but I guess I will bring the pc to assistance, I have some troubles with english and know little about computer. I do not want to mess up the whole thing. thanks anyway
Kudos0

Re: unable to update and connect to symantec

Please click on this Web Link: http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Download, Install, Update, then dis-connect from the Internet and Run a Full Scan.  Let us know the Results of the Full Scan.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: unable to update and connect to symantec

done. no infected file was found

Kudos0

Re: unable to update and connect to symantec

Thanks! I did it! Thanks a lot, you are great!
Kudos0

Re: unable to update and connect to symantec

Thank you.  :)

I would also suggest Upgrading to N.I.S. 2009.  Please Download and Install the Trailware of N.I.S. 2009.  When it is nearing the end of the Trailware, enter you 2008 Product Key.  If you have not created a Norton Account, I would do that before installing the 2009 Trailware as this will Save you Product Key if you do not know it already.  Once your Subscription is about to Run Out, I would buy N.I.S. 2009 and enter that Product Key in to N.I.S. 2009 to give you a Year's Subscription.  However, if you Subscription has less than 20 days remaining, I would go ahead and just Upgrade without installing the Trailware. (http://www.symantecstore.com/dr/sat5/ec_MAIN.entry25?page=ITUpgradesRenewals&client=Symantec&sid=27682&cid=198838 - N.I.S. 2009 Upgrade)

If you have Norton AntiVirus 2008, then the Norton AntiVirus Product Key will not work on the N.I.S. 2009 Trailware.  Therefore, if you do have Norton AntiVirus 2008, that, once your Subscription for N.AV. is about 015days remaining, I would install the Trailware for N.I.S. 2009; once the Subscription is about to run out for the N.I.S. 2009 Trailware, go ahead and Buy N.I.S. 2009 from the symantec Online Store via the Web Link I provided.

Message Edited by Floating_Red on 09-21-2008 03:41 PMMessage Edited by Floating_Red on 09-21-2008 03:46 PM
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]

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