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Unable to verify website ownership to initiate scan
Norton has blacklisted our main website for my non-profit org, driving away members and sowing mistrust. I've added the meta tag to the header (line 99 in the source of cleanair.org), but it still won't verify. I've tried uploading the HTML file, but I can't get WordPress to just upload it to its own page.
I tried calling the help number, but no one there knows how this works, which I learned after an hour and a half of them contradicting themselves. They recommended that I submit for manual verification, saying it takes 24 hours, however, I had already done that with no response.
After some pressing, the guy on the phone admits it will probably take about two weeks, as will escalating this to the "back end team" (also initially promised to be 24 hours)
Can anyone check to see if I added the meta tag wrong? Is there any other method to do this that's more instant? Is there any customer support besides the main call center?