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Kudos0

Unable to verify website ownership to initiate scan

Norton has blacklisted our main website for my non-profit org, driving away members and sowing mistrust. I've added the meta tag to the header (line 99 in the source of cleanair.org), but it still won't verify. I've tried uploading the HTML file, but I can't get WordPress to just upload it to its own page.

I tried calling the help number, but no one there knows how this works, which I learned after an hour and a half of them contradicting themselves. They recommended that I submit for manual verification, saying it takes 24 hours, however, I had already done that with no response.

After some pressing, the guy on the phone admits it will probably take about two weeks, as will escalating this to the "back end team" (also initially promised to be 24 hours)

Can anyone check to see if I added the meta tag wrong? Is there any other method to do this that's more instant? Is there any customer support besides the main call center?

Replies

Kudos0

Re: Unable to verify website ownership to initiate scan

Hello sross2885

Please give me the name of your website and post the html file in this thread. Once I have the information, I can submit it to the Safe Web Team. They will manually verify and re-evaluate the website. They usually respond within a couple of days. They will post the results in this thread.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Unable to verify website ownership to initiate scan

Hi sross2885

We have manually analyzed your site 'cleanair.org' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=cleanair.org

Cops

Kudos0

Re: Unable to verify website ownership to initiate scan

Hello

Please review & remove this site mark1webservice.com  from your blacklist.

Thank you

Kudos0

Re: Unable to verify website ownership to initiate scan

Hi Mark1 Webservice

We have manually analyzed your site 'mark1webservice.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=mark1webservice.com

Cops

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