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Posted: 14-May-2022 | 10:42AM · Edited: 09-Jun-2022 | 9:39AM · 7 Replies · Permalink
I have been trying to call support for 4 days & been in queue for hours each time. I cannot start a chat because there is a javascript error on the start chat button. I see nowhere to email anyone for help. This is a bit ridiculous. I have a subscription/billing issue. Thanks in advance! Adriane Bahr
[Edit: Calrified the subject]
Posted: 14-May-2022 | 10:44AM · Edited: 14-May-2022 | 10:46AM · Permalink
Norton Support is thru Chat or Phone. No email support.
Did you try another browser?
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/billing issue.
Contact Norton Support ->
Chat Support: Chat Now
Phone Support: View local phone numbers
regarding Chat Support: Chat Now
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Please try with ad blocker, tracking prevention and VPN off.
Chat Support -> Please review:
https://community.norton.com/en/comment/8522626#comment-8522626
Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".
regarding Phone Support: View local phone numbers
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Please try with ad blocker, tracking prevention and VPN off.
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Maybe, I can post Norton Support phone number, if you want?
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Posted: 14-May-2022 | 11:18AM · Permalink
Thanks for the reply. Yes I've tried all those things. Am currently on hold on day4 at 1 hr 35 minutes. Is it always this bad on the phone support? I betcha if I owed money or wanted a new service I'd get answered asap
Posted: 14-May-2022 | 11:24AM · Edited: 14-May-2022 | 11:34AM · Permalink
adriane bahr:Am currently on hold on day 4 at 1 hr 35 minutes. Is it always this bad on the phone support?
Are you United States?
as test: just now:
Chat Now - United States - Edge
Posted: 16-May-2022 | 7:34AM · Permalink
thanks everyone who are trying to help. I took a weekend break for birthday things so just seeing these now.
Posted: 19-May-2022 | 1:34PM · Edited: 19-May-2022 | 1:35PM · Permalink
adriane bahr:thanks everyone who are trying to help. I took a weekend break for birthday things so just seeing these now.
@adriane bahr
Curious, were you able to reach Norton Support.
Posted: 20-May-2022 | 10:47AM · Permalink
I did finally reach chat, but it took 3 different reps to fix issue. they tried hard though! I think I'm good for now.
Thanks everyone for your support & advice.
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