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Kudos1 Stats

Unblocked apps are not updated on Android

I have blocked some mobile apps on Android (Samsung Galaxy J3 2016 Android 5.1.1) and when I try to unblock them, they are still blocked on my kids mobile. On the website and on my own Android phone the apps are unblocked, but the don´t refresh the information on kids phone.

When I disable the mobile app supervision the apps are not blocked, but the get blocked again when I turn it on although some apps showed unblocked on house rule settings.

Replies

Kudos0

Re: Unblocked apps are not updated on Android

Hello,

Please check if your Android device is online/connected while you unblock from the website. If it is, you may want to open the Norton Family app and refresh the house rules page for the changes to sync. Hope this helps.

Suresh

Kudos0

Re: Unblocked apps are not updated on Android

Android device is online. Otherwise it wouldn't work when I disable the mobile app supervision. The device shows that the house rules are changed, but the apps are still blocked.
Kudos0

Re: Unblocked apps are not updated on Android

Kri051 Try restarting the child's phone and recheck.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Unblocked apps are not updated on Android

The restart does not solve the problem !
Kudos0

Re: Unblocked apps are not updated on Android

Kri051 Give support chat a shout, they can better assist you. All Norton services are showing UP across the board.

http://norton.com/chat

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Unblocked apps are not updated on Android

My child's Samsung J3 emerge has also been having this exact same issue since Saturday. I have done online chats twice with no resolution!
Kudos0

Re: Unblocked apps are not updated on Android

All: Are you on version 4.3.2 for Android? If not please install it and see if your issues are resolved.

https://community.norton.com/en/forums/norton-family-432-android-now-available

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Unblocked apps are not updated on Android

I have the version 4.3.2.21 installed on all phones. I have the same issue on 3 Samsung Galaxy J3 (2016) phones !
Kudos0

Re: Unblocked apps are not updated on Android

Kri051 Almost at the end of the road for a solution for your issue. One thing of note is there are 3 Samsung Galaxy J3 (2016) phones having the issue concurrently, that presents a commonality in my personal view. I have the notion a system OS update is either pending, has been put off and/or is in order. Android 5.1.1 is quite old and buggy therefore should be updated to Software Version MMB29M.J320VVRS2AQF1 Android 6.0.1 if these phones are on Verizon and you are in the USA. If not Verizon then your carrier's offered update. Update these phones if that is possible. Remove the Norton Family app before updating on all then reinstall when things are updated. A huge pain but is the only possible remedy I can offer at this point. Let me know how this turned out please.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Unblocked apps are not updated on Android

Our device is already running Android 6.0.1
Kudos0

Re: Unblocked apps are not updated on Android

You BOTH are having issues with the exact same device so my bet is something changed with how that device is doing things. Please see this somewhat dated post in another thread similar to this one for a possible solution. If that doesn't help support is your best resource at this point.

http://norton.com/chat

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos1 Stats

Re: Unblocked apps are not updated on Android

I worked with a higher level technician over the phone today. He ran a debug log with remote access to the device and our laptop. This helps them work on the issue with engineering for a long term fix as he said this is an ongoing issue. Then he had me uninstall Norton AND remove the child's device from the online portal, then do the reinstall and adding the child's device back to the account. This unblocked the apps, but I did have to reset all the house rules (totally worth it). Hope this helps anyone else. Thank you!

Kudos1 Stats

Re: Unblocked apps are not updated on Android

We have a Galaxy J3 that exhibits similar locking behavior. We've managed to get apps to unlock by switching the status online, making sure the phone has downloaded the info, and then rebooting the phone.  It seems that the phone will remain locking the apps until it's been restarted.  Sometimes it will take a few cycles, but it will ultimately correct itself and let the apps run.

Kudos0

Re: Unblocked apps are not updated on Android

Hi everyone,

This issue should be fixed now.

Could you please check if its working fine and let me know?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

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