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Kudos0

Uncategorized site blocked even though not checked

I have a Nexus 7 tablet. I do not have uncategorized checked but uncategorized sites are being blocked.

Replies

Kudos0

Re: Uncategorized site blocked even though not checked

I have a Nexus 7 tablet. I do not have uncategorized checked but uncategorized sites are being blocked.

Kudos0

Re: Uncategorized site blocked even though not checked

Yes we had an issue with Android differentiating between unknown and uncategorized. We have found and fixed the issue and will be released sometime in August.

Kudos0

Re: Uncategorized site blocked even though not checked

It is not 8-26-14 and I have not seen an update for this problem. My child is at school, trying to use her phone for research and because websites are not categorized, she cant get on them. I dont have the Uncategorized box checked in the house rules. This problem needs to be fixed pronto. Please let us know when this will be corrected.

Kudos0

Re: Uncategorized site blocked even though not checked

Hi jstuntz,

Can you please check to see what version of Norton Family for Android is running on the child's Android phone?

Thanks

Katie

Thanks Katie
Kudos0

Re: Uncategorized site blocked even though not checked

Current Version3.0.0.267 UpdatedAugust 11, 2014 Size4.7M This is the version that is installed on her phone. 
Kudos0

Re: Uncategorized site blocked even though not checked

Can you send an example URL you believe to be not working properly?

That is the correct version of the software.

Kudos0

Re: Uncategorized site blocked even though not checked

These are all of the websites that I have add to the safe list because she was blocked when trying to get on to them. They are marked as uncategorized. I do not have the uncategorized box checked in the house rules.

45723.formovietickets.comaaamath.comamazon.comboba-world.comcellphoneforums.netcheatbee.comclassmates.comcosmicjump.comcrack.comdallas.craigslist.orgdictionary.comgoodreads.comgoogle.comguess-the-emoji-answers.comguesstheemoji-answers.comguesstheemoji.orgguesstheemojianswers.orgguest.lisd.nethotelplanner.comhtc.comiamsecond.comm.shopstonebriar.comm.youtube.commath.commathisfun.commathsisfun.comnorton.comreveriebakeshop.comslps.orgstonebriarcentre.comsymantec.comusatoday.com
Kudos0

Re: Uncategorized site blocked even though not checked

something is clearly wrong here

if i pick just a few:

amazon.com

google.com

dictionary.com

norton.com

all of those are categorized properly

when you navigate to that site via your mobile device, what does it say the category is that it is blocking on?

also what browser are you using?

Kudos0

Re: Uncategorized site blocked even though not checked

The notice I get from Norton in my emails says that the website was blocked. It had Uncategorized in brackets next to the website. I have to add them all to the safe list.

She uses Chrome browser.

I will try to get her to give me a screen shot when it happens again so I can see what exactly the error says.
Kudos0

Re: Uncategorized site blocked even though not checked

it sounds to me that perhaps her device is not able to get to our url rating service and as such returns uncategorized for things which we clearly know the category, like the ones I mentioned above

perhaps her school wifi is not allowing the external url for our rating service?

Kudos0

Re: Uncategorized site blocked even though not checked

https://1.1.1.1/login.html?redirect=www.htc.com/ This is the website age us trying to access to get in the schools wifi. She can't even use their wifi because Norton won't allow her even after I alow it on the house rules. This is not just happening at school. It happens in home wifi and Verizon network. This is a big problem. The phone is an HTC m8. A brand new phone. We should not be having these issues. How am I to use this Norton security since it won't let her access websites that should not be blocked? Peace help. I've attached a screen shot that she gets when trying to get on the school wifi. I fget an error when trying to post the pic. Ur forum says I can't attach a jpg. U have got to be kidding me!! 

Kudos0

Re: Uncategorized site blocked even though not checked

Ok now we are getting somewhere. It's because you are not on the internet and when our service tries to categorize the "login to local wifi" page, it can't get to the url service, it fails because there is no internet.

See this thread for more on that: wifi login

So what can you do. While we work out a solution for this problem, you can allow uncategorized to be surfed. That should allow your child to login to the wifi hotspot. Or you can not select wifi and use cellular data.

Kudos0

Re: Uncategorized site blocked even though not checked

She is on the Internet when at home and out using the Verizon network. She is on the Internet when at school, though not on the WiFi.

I have never had the uncategorized box checked. Even with that box not checked, she still can't get on websites cuz they show up uncategorized.
Kudos0

Re: Uncategorized site blocked even though not checked

Hi jstuntz,

I have worked with a user who was not able to visit websites because all websites were rated as Uncategorized.  It happened on a Mac, not Android though.  After we uninstalled/reinstalled Norton Family, then it worked (websites got rated correctly).  Can you please try this to see if it helps?

Please check out the links below for details:

https://family.norton.com/familysafety/help.fs?action=uninstallingNSM

https://family.norton.com/familysafety/help.fs?action=installingNSM

Thanks

Katie

Thanks Katie
Kudos0

Re: Uncategorized site blocked even though not checked

Ok I have uinstalled and reinstalled. We will see what happens tomorrow, going forward. Hoping this helps!

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