I have a Nexus 7 tablet. I do not have uncategorized checked but uncategorized sites are being blocked.
Yes we had an issue with Android differentiating between unknown and uncategorized. We have found and fixed the issue and will be released sometime in August.
It is not 8-26-14 and I have not seen an update for this problem. My child is at school, trying to use her phone for research and because websites are not categorized, she cant get on them. I dont have the Uncategorized box checked in the house rules. This problem needs to be fixed pronto. Please let us know when this will be corrected.
Can you please check to see what version of Norton Family for Android is running on the child's Android phone?
Can you send an example URL you believe to be not working properly?
That is the correct version of the software.
These are all of the websites that I have add to the safe list because she was blocked when trying to get on to them. They are marked as uncategorized. I do not have the uncategorized box checked in the house rules.
something is clearly wrong here
if i pick just a few:
all of those are categorized properly
when you navigate to that site via your mobile device, what does it say the category is that it is blocking on?
also what browser are you using?
it sounds to me that perhaps her device is not able to get to our url rating service and as such returns uncategorized for things which we clearly know the category, like the ones I mentioned above
perhaps her school wifi is not allowing the external url for our rating service?
https://18.104.22.168/login.html?redirect=www.htc.com/ This is the website age us trying to access to get in the schools wifi. She can't even use their wifi because Norton won't allow her even after I alow it on the house rules. This is not just happening at school. It happens in home wifi and Verizon network. This is a big problem. The phone is an HTC m8. A brand new phone. We should not be having these issues. How am I to use this Norton security since it won't let her access websites that should not be blocked? Peace help. I've attached a screen shot that she gets when trying to get on the school wifi. I fget an error when trying to post the pic. Ur forum says I can't attach a jpg. U have got to be kidding me!!
Ok now we are getting somewhere. It's because you are not on the internet and when our service tries to categorize the "login to local wifi" page, it can't get to the url service, it fails because there is no internet.
See this thread for more on that: wifi login
So what can you do. While we work out a solution for this problem, you can allow uncategorized to be surfed. That should allow your child to login to the wifi hotspot. Or you can not select wifi and use cellular data.
I have worked with a user who was not able to visit websites because all websites were rated as Uncategorized. It happened on a Mac, not Android though. After we uninstalled/reinstalled Norton Family, then it worked (websites got rated correctly). Can you please try this to see if it helps?
Please check out the links below for details:
Ok I have uinstalled and reinstalled. We will see what happens tomorrow, going forward. Hoping this helps!
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