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Kudos0

UnErase Wizard Crashing

Whenever I attempt to use the UnErase tool on Norton Utilities, it crashes at 25% every time. I'm trying to recover sheet music in a few different formats. I've tried recovering other file types, changing the search parameters, uninstalling and reinstalling, but no matter what I do, it crashes at 25% completion. I'm using Norton Utilities 16 on Windows 10. Thank you for your help.

Replies

Kudos0

Re: UnErase Wizard Crashing

When you say it is crashing, is there any message, or does it just become unresponsive?

Have you left the computer on to see if it will continue?

There could be some physical problem with the hard drive and NU cannot read the specific area of the drive. In NU, under the Recovery tab, click on Repair Drives. Choose the drive to check and click on the Surface Scan option. See if there are any issues found there.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: UnErase Wizard Crashing

try to use free data recovery tools https://www.cleverfiles.com/free-data-recovery.html. Last time it helped me a lot with my docs. Disk Drill is a commercial software, but every user can recover 100MB of data for free. I'm completely satisfied with its work.

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