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Kudos0

An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

Hi, I get this message after I try to install norton.

An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

How do I fix this as I have payed $60 for this software and it wont even install?

I have recently installed windows 10.

Thanks. Ben.

Labels: Installation

Replies

Kudos0

Re: An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

Greetings, I haven't encountered the issue myself, but you can try the following. Have you tried uninstalling Norton completely and reinstalling it? Is your Windows 10 copy legit or 3rd party sourced? Do you have any other anti-virus solutions on your PC?

Kudos1 Stats

Re: An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

Hi benmarshall79:

That looks like the same error described by Angelo Ramos-Hernandez in his thread Problems with Windows 10.  Is this a Windows 10 error generated by a Windows 10 troubleshooter (e.g., Start | Settings | Update & Security | Troubleshoot) or some other Windows 10 utility?

If this is the same issue you posted about a few days ago in your thread SSD windows 10 clean install issues it might be best if you contact Norton Customer Support directly via Live Chat at www.norton.com/chat.  They can access your Norton Account to see if they need to free up an available installation seat (you stated in your other thread you "have 0 available" - see the support page How to manage installs and your Norton subscription for more information) and can connect to your computer via remote access to install your product for you.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS v22.10.0.85 * MBAM Premium v3.1.2

Kudos0

Re: An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

All: One thing to note is the user has to be logging into Windows 10 under an account with ADMIN privileges. Fast Boot should be turned off as well.

https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

Ben - Perform the steps above then run this removal tool. Reboot and try installing again. Just install Norton to C:\ and allow it to create its own directory.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos0

Re: An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

How does exactly fast boot affect the functionality of AV? In what way it makes it broken? Not just Norton, but other AV's as well?

Kudos0

Re: An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

Thanks all.

I have a genuine W10 software and cancelled all previous subscriptions.

It allowed me to download the installer file.

When running the installer file it came up with the error message.

I will contact Norton.

Cheers.

Kudos0

Re: An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

Ben, fast boot actually keeps the computer from releasing ALL the files it had while running and doing a complete shutdown. The premise is that if certain processes are kept resident in memory the system shuts down and restarts faster. This in itself can and does cause conflicts with many types of software installs which require a total and complete shutdown for a clean start. Settings in Norton related to boot time being set to aggressive sometimes will take care of the issue.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos0

Re: An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

benmarshall79:

I have a genuine W10 software and cancelled all previous subscriptions. It allowed me to download the installer file. When running the installer file it came up with the error message.

I will contact Norton.

Hi benmarshall79:

If your initial contact with Norton Customer Service at www.norton.com/chat doesn't resolve the problem post back and let us know what Norton software you are trying to install (e.g., Norton Security Deluxe, Norton Security Premium, Norton Internet Security, etc.).  If you used the yellow Download button from the My Subscriptions tab of your Norton Account and that installation manager doesn't work we can give you a download link for the full offline installer for your product.

Be sure to tell Customer Service that you disconnected your hard drive and plugged in a new SSD drive.  Norton products can't be re-installed on the same machine until you remove the previous installation [i.e., one installation allowed per MAC address/motherboard - the only exception is if you install a virtual machine (VM) on your computer] and the installer will throw an error if it detects that your Norton product is already installed.  Depending on how your swapped out your old hard drive and/or imaged the new SSD, your Windows registry could show that Norton is correctly installed on your C:\ drive even though your Norton program files are physically located on your old SATA HDD.

If you deleted the installation seat from My Subscriptions in your Norton Account as shown in the image above then you might also need to delete the device my My Devices and then wipe all traces of Norton from your system.  I'm not sure if running the Norton Remove and Reinstall Tool (NRnR.exe) in Remove Only mode (Advanced Options | Remove Only | Remove) as instructed at www.norton.com/nrt would clean your registry thoroughly or if Customer Service is going to have to manually delete some orphaned Norton entries in your registry as well.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS v22.10.0.85 * MBAM Premium v3.1.2

Kudos0

Re: An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

Josh Ross:

How does exactly fast boot affect the functionality of AV? In what way it makes it broken? Not just Norton, but other AV's as well?

With "fast startup" enabled when you pick "shutdown" the computer "logs off, then hibernates" instead of shutting down. Which means everything running as a windows service has not exited, no reboot has occurred. Other than logging off, clicking shutdown with "fast startup" enabled is like doing nothing at all (shutdown-wise).

"fast startup" (aka hiberboot, aka "when I click shutdown log me off and hibernate the computer instead", aka "shutdown isn't shutdown", aka "fake shutdown")

So that means when files are replaced on the next reboot because they are in use, and you use a "fast startup" style shutdown, you are doing nothing at all, files still not replaced, reboot still needed, antivirus still waiting.

Kudos0

Re: An unexpected error occurred and the operation could not be completed: Error: Target directory "C:\Program Files\Common Files\AV" does not exist. No upgradable products could be identified.

Thank you for the explanation Password. It is very interesting that it goes straight into Hibernation more than an actual shut down. Improper removal of the software can cause similar issues. Hopefully, this is resolved. And thank you Imacri for an in-depth explanation on the topic as well.

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