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Kudos0

UNinstall Antivirus 9

I am a USAF employee and installed the Symantec Security Client on my Home PC.  I now want this program off my computer but everytime I attempt to uninstall it via control panel it wants a password.  Funny since I never used a password to install it!  The removal tool from the download center doesn't work either for some reason.  Someone please help me get this program off my PC!

Replies

Kudos0

Re: UNinstall Antivirus 9


tlake wrote:

I am a USAF employee and installed the Symantec Security Client on my Home PC.  I now want this program off my computer but everytime I attempt to uninstall it via control panel it wants a password.  Funny since I never used a password to install it!  The removal tool from the download center doesn't work either for some reason.  Someone please help me get this program off my PC!


This is a company security suite. Soundslike the IT department set a password to protect it
"All that we are is the result of what we have thought"
Kudos0

Re: UNinstall Antivirus 9

Hi tlake,

If you've got a prebuilt package of SCS from USAF IT, then there is a high chance that they have set a password to prevent uninstallation of the software. You'd have to talk to whoever you got the software from in the IT department to check this.

If, however, it is just the default installation files there is a default password, I believe, of "symantec" without the quotes.

This KB doc should cover it.

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f50136788...

JamesB

Message Edited by JamesB on 04-19-2008 01:48 AM
Kudos0

Re: UNinstall Antivirus 9

James B   YOU'RE THE MAN!  the password of "symantec" did the trick!  Beers on me if we ever meet!  Thanks for the help.
Kudos0

Re: UNinstall Antivirus 9

You're welcome tlake.  Glad it worked.  Now you have got me thinking of beer though!

JamesB

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