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Kudos0

uninstall of NSw/bkup, avast etc. removal,now can't dwnld

On old PC w/XPpro sp3 - After 2 chat sessions finally loaded avast and mcafee uninstall utils w/flash drv.(online access blocked by avast!) after uninstalling NSw/bkup (w/its ui util - not removal w/NRtool), the download key email and sign in page it opens are corrupted. (on redirect it 1st displays text of script, then sign-in says wrong password when its the same that I've just signed on here from my laptop.) I did not remove some other old AV remnants but got (I think) avast & mcafee, mostly. Long story but I need the spare machine (dinosaur!) and contents. Now have 2 late nights w/India invested.

Replies

Kudos0

Re: uninstall of NSw/bkup, avast etc. removal,now can't dwnld

You have to get all remnants of all your security programs removed with their removal utilities before you can try installing the product you want to use.

If you have the removal tools for Avast and McAfee, run those, rebooting between each run. If you had any other security software, get the removal tool for those as well. Then download and run the Norton Removal Tool,   www.norton.com/nrt

Restart again and you are ready to install your Norton again. Log into your Norton Account at  https://manage.norton.com

Click on the Services tab, and look for your current Norton product. Click on the Download button and follow directions to install on this device. Be sure you run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: uninstall of NSw/bkup, avast etc. removal,now can't dwnld

@Billbear:

1. uninstalling avast: you can try Avast Uninstall Utility@ http://files.avast.com/iavs9x/avastclear.exe first; make hidden and protected items appear temporary; search and clear out avast related remains later. Repeat this action when you wipe out McAfee's remaining items.

2. uninstalling McAfee: get, and run McAfee Consumer Products Removal tool here as the admin user first; and, erase the said McAfee Secure Search manually if you too detect it later. For more info, you can review this troubleshooting post.

3. To fully spare your computer, rid of Google Chrome if you accidentally installed it, or you do not need it at all.

And try restoring your XP's hosts file if you still have trouble accessing the internet, as the following:

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost

Moreover, try resetting your XP to get the IP and DNS automatically; note down the current internet configurations first.

PS: Learn how to perform a custom install of 3rd-party computer program to maintain your system performance, and to protect your XP from potential foistware effectively, e.g., AOL Desktop for Windows.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: uninstall of NSw/bkup, avast etc. removal,now can't dwnld

Thanks, sorry to have just missed your posts, having gone back to my unconnected hideaway in the boonies. I should have made it clearer that I had gotten connected to the web, but I could not download the reinstall. It was my 2nd device and I used the Install Now link that had been emailed to me for installing additional devices. It's the pages at Norton that (still) become corrupt. The first page has only links and logo - no graphics or photos - so I try the "sign in" and first it is a white page w/only an obviously active re-direct script at the top, but soon the sign-in page halfway loads. The boxes are there to enter but my password is wrong, it says. (I've done this dozens of times - same password I use here, checked and rechecked.)

I did rerun the removal which I started from normal Windows (not safe mode as I had already). Avast restarted itself in safe mode and ran, McAfee ran normal (after my restart). I also went through and deleted all the leftover files and folders, several old AV, spam, and malware programs too, Not all were even loaded.

This is great of course, but the problem is still there. I looked closely, and very quickly, at the white "script" page, several times and finally caught  ". . . manage Norton . . ." in there. Originally I had used the uninstall utility that came loaded when installed but I took the option of saving my settings "if reinstalling". So I think I will get Norton Removal Tool and see if the offending glitch is a remnant of the first install. Thanks for your help thus far. I'll let you know how this goes.

Kudos0

Re: uninstall of NSw/bkup, avast etc. removal,now can't dwnld

Hi, Billbear. Can you get to this page to sign in ?  https://manage.norton.com/

Windows 10 Home X 64 Norton Security Premium Current

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