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Unlock PIN not working
I installed Norton Family to monitor/control activities primarily on my childrens' mobile devices. The problem I have is with the emergency unlock PIN. I understand how the house settings work and where to create the PIN from an administration perspective, however, the problem is that I have NEVER been able to successfully use the PIN on my child's phone (Galaxy S4). It ALWAYS says "Incorrect PIN". I have tried resetting the PIN a number of times with the same result.
This is a huge problem as I need my child to have the ability to make an emergency call if need be after they invariably use up their daily allotted time from too much texting. I love being able to set the house rules but if the PIN never works I may have to remove the app from the phone as I need to have that emergency "back door" working.