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Unresolved threat keeps coming back

My elderly father has a Windows Vista laptop and just had Norton Security installed remotely by someone from Norton.

For the past week or so, he is getting a pop-up about a threat that needs a reboot to resolve. He has rebooted numerous times, but the message will not go away. I did a bit of research yesterday and went in and removed everything that was in the quarantine. After that, I cleared the one unresolved threat (photo attached). After doing so, it came back. It just will not go away. Is this some type of malware infection? A glitch?


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Re: Unresolved threat keeps coming back

Hi, dmg1969. It might be time to visit one of the free malware removal sites we recommend.

Pick one and stay with that expert until the problem is fixed. Don't try any solutions on your own.

http://www.bleepingcomputer.com/forums/ (link is external)
http://www.geekstogo.com/forum/ (link is external)
http://www.cybertechhelp.com/forums/ (link is external)
http://www.whatthetech.com/ (link is external)

Windows 10 Home X 64

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