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Kudos0

Unsubscribed but charged

Posted: 23-Jun-2022 | 12:33AM · 2 Replies ·

Hi, I am located in Australia. Downloaded the Norton VPN app on my phone. Initiated the 7 day free trial, but cancelled my subscription 3 days in. I have been charged $129.99, but I’m unsubscribed. I have no transaction email from PayPal and I can’t find how to request a refund. It just continually goes in circles. How do I rectify this?

Replies

Kudos0

Re: Unsubscribed but charged

Posted: 23-Jun-2022 | 5:10AM · Permalink

Start a support chat here for your local region. They should be able to straighten out your issue for you.

https://support.norton.com/sp/en/au/home/current/contact

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Unsubscribed but charged

Posted: 23-Jun-2022 | 10:51AM · Permalink

Did you purchase the subscription directly from Norton, or from within the app after downloading. If you started the subscription from the app, you need to contact Google Play, or the Apple App store for your refund.

If you use an iOS device, see this information.   https://support.apple.com/en-ca/HT204084

If you use an Android device, see this information.   https://support.google.com/googleplay/answer/2479637?hl=en

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