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Kudos0

Untrusted Apps

I have three apps on my phone that I purchased.  These apps do have access to my personal data.  They're used to sync between my mobile device and my storage or other desktop clients.  

When I first started using Norton Mobile Security, I trusted these apps.  Recently, I updated one of them, and Norton Mobile Security flagged it once again as being dangerous.  It says that the app is data mining my data and sending it to someone else.

As I type this, I am looking at the "App Advisor" on the phone.  Big warning under this app "Unusual Behavior", however under "Privacy Report" a check mark with "This app has no privacy risks".  

So which is it?  Is the app a risk or not?  As I said, I purchased this app to sync data between my device and a desktop client.  Is that why Norton thinks that it's a risk?

Thanks

Daryl

Replies

Kudos0

Re: Untrusted Apps

When apps get updated, they sometimes also change their required permissions to enhance the experience from the app. This information can be flagged by Norton as something you should be aware of. It is not necessarily that the app is unsafe or untrustworthy. You are given the information about what the app wants to access or do on your device, and you have to decide if you trust the developer not to do anything wrong on your device or with your information it uses from your device.

If an app is syncing between a mobile and a desktop, it usually is sent via a server run by the app's developer. This could be a security risk for your data if the information is not encrypted before it leaves your device. So here is where you need to trust the developer.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Untrusted Apps

So, how does Norton determine if an app is untrustworthy or a risk?  How can I do research on the app to see if it is a risk or not. In the past I've assumed that Norton, and a previous security app, that also gave me this warning, simply determined that it was a risk because it had access to my data and to my network.  But, if there is a database somewhere that I can use to do some research on my own, I would like to find that out, otherwise, I could be trusting a developer that I shouldn't be and I have know way to make that determination. 

As for the way they sync data, two of the three only sync on my private WIFI, so no app developers servers in between.  However, the third does allow me to sync anywhere on any network connection.  I chose that simply because I could sync if I was outside of my network.  I'm sure by the way the connection is established that it does utilize the developers environment in someway.  I've trusted this developer simply because they are a very large and well known corporation.  Now that doesn't mean that they aren't data mining me in someway, but I have now way to be able to make that determination.  

Thanks

Daryl

Kudos0

Re: Untrusted Apps

So, how does Norton determine if an app is untrustworthy or a risk? 

Norton reports what permissions are required for an app, which can indicate a possible security issue in the case that the app sends data to developer's servers. They also have a database of information on apps they have accumulated from user's feedback on app usage. If you look at the NMS settings, the first setting is for Turn on Norton Community Watch. That is where you allow Norton to track what apps do. ie Do they 'phone home' with tracking data. That is how the risk factors are determined. Norton reports and you have to decide to accept or reject that app. As you have done already.  "I've trusted this developer simply because they are a very large and well known corporation."

To research an app's trustworthiness, Google is your friend.

Things happen. Export/Backup your Norton Password Manager data.

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