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Kudos1 Stats

Update Notification + Identity Tutorials

I have been using the Vault with a different email login than my Norton Account, plus another user in my 3 site subscription uses another email for their Vault login.
I am a long time customer of N360 which only means I am beyond livid that with every major update, my Vault logins become lost in my scenerio.

Online support always ask me to login into my Norton Account, which does not help with Vaults using a different login. I wasted an hour yesterday with the tech, who just reinstalled all the extensions into Chrome, after which I had to come back to my original question as if he didn't even read it.
I got lucky to see the update happening with one browser, and with another I was able to perform a backup before Norton destroyed it.

Can anyone point me to a tutorial that will show me how to set up different vaults across my 3 site licence that will survive the next major update?

URGENT - I demand that Norton notify me of a pending update so I can perform a back up of my Vault before they destroy it.

Replies

Kudos0

Re: Update Notification + Identity Tutorials

I have further chased a solution to this and found this is the way to proceed.

After a major update, do not use the browser bar logins. They will not work. Your first step is to open Norton from your All Programs folder, or system tray. Login to the Identity Safe here. After this initial login all other login choices will work, but not before.
Also in this window, clicking on Help shows video tutorials that are helpful in an introductory manner. In setting up your other machines to use the vault, it is best to practice setting it up, turning it off then back on again before you actually go into full use. Learn the export/import feature as well.
Write your steps down and keep this as your own tutorial to refer to at the next upset.

Kudos1 Stats

Re: Update Notification + Identity Tutorials

I have been using the Vault with a different email login than my Norton Account, plus another user in my 3 site subscription uses another email for their Vault login.
I am a long time customer of N360 which only means I am beyond livid that with every major update, my Vault logins become lost in my scenerio.

If you are using a cloud vault, any changes to the Norton Security product or the ID Safe products would not affect your vault. They may have some change in the way you access the vault, but the vault itself will be untouched. You can verify by logging into your vault at   https://identitysafe.norton.com  and using that email and password assigned to that account, and then the vault password.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Update Notification + Identity Tutorials

Hello

To get Announcements for new updates, you can subscribe to this.

https://community.norton.com/en/blogs/product-update-announcements

You should back up your I D Safe frequently so that you always have a current backup. I have read some place that you should back it up every time you have made a change to your I D Safe. Sorry, I can't tell you where I read it, but I do remember reading it.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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