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Kudos0

Update problems

Yesterday, and today I have been having problems with not getting the automatic updates, it appears I was able to run live update successfully, but when I checked security history there was no sign of the updates. I kept checking every hour to see if it was still happening, and it was until just now. So can someone tell me what was wrong, something had obviously happened and now it seems it has mysteriously fixed itself. I feel now that I can no longer trust my Norton internet security to do automic updatesproperly, and feel I will need to check everyday from now on just in case this problem happens again, unless someone can come up with an answer for me which I very much doubt as I have not seen this problem being reported by anyone else. I just dont understand why the live updates I ran were not being recorded in security history until now, just seems a bit odd to me, not updating automatically, on manual update whilst showing successful not being recorded in security history, and now apparently it is all O.K again.

Replies

Kudos0

Re: Update problems

Yesterday, and today I have been having problems with not getting the automatic updates, it appears I was able to run live update successfully, but when I checked security history there was no sign of the updates. I kept checking every hour to see if it was still happening, and it was until just now. So can someone tell me what was wrong, something had obviously happened and now it seems it has mysteriously fixed itself. I feel now that I can no longer trust my Norton internet security to do automic updatesproperly, and feel I will need to check everyday from now on just in case this problem happens again, unless someone can come up with an answer for me which I very much doubt as I have not seen this problem being reported by anyone else. I just dont understand why the live updates I ran were not being recorded in security history until now, just seems a bit odd to me, not updating automatically, on manual update whilst showing successful not being recorded in security history, and now apparently it is all O.K again.
Kudos0

Re: Update problems

I dont know if this is your issue but once is a while and not very often the liveupdate server or part of it may have an issue. At worse you are usually without update for 5 or 8 hours at most. It is no big deal really this is life. Most competitors dont have the same frequency as Norton pulse updates etc so you are still arguably better off. The fact that it is working now is comfort enough. So I dont think you need to check, the software sorts itself out if there is a liveupdate issue.

Kudos2 Stats

Re: Update problems

A lot of people were posting in a topic about this very same problem a couple of days ago. It resolved itself. My computer went 6 hours before it got the new updates and then once the server got back up and running, the updates came regularly like they usually do. It is nothing to worry about. Like the poster before me said, norton updates more frequently than its competitors so you are still better off than you would be with them.

Kudos0

Re: Update problems

Unfortunately I'm having same problem today, I had to do manual update, and have had no more updates for 5 hour according to security history. This isn't good. I'm going see how it goes tomorrow then try malwarebytes scan. I should just state that after my initial connection to the internet this morning there was nothing in recent security history until I tried manual update 5 hrs later. I think maybe I will try clearing history logs, and see if that helps, but other than that I dont know what to do other than uninstall Norton internet security, as it is no good to me if it is not working properly.
Kudos0

Re: Update problems

relax is in symantec......just wait , its happen often ..look

Dave_Coleman AdministratorPosts: 250Registered: 04-07-2008 1 Re: No live update again...up dates stuck on one hour ago. 

05-10-2010 03:22 PM

Pulse Updates are still down. I should have an update soon.

Sorry!

Notify ModeratorMessage 26 of 62 (207 Views)
Kudos0

Re: Update problems


alexi wrote:

relax is in symantec......just wait , its happen often ..look

Dave_Coleman AdministratorPosts: 250Registered: 04-07-2008 1 Re: No live update again...up dates stuck on one hour ago. 

05-10-2010 03:22 PM

Pulse Updates are still down. I should have an update soon.

Sorry!

Notify ModeratorMessage 26 of 62 (207 Views)

That's from 3 days ago -- he's since posted:

http://community.norton.com/t5/Norton-Internet-Security-Norton/No-live-update-again-updates-stuck-on-one-hour-ago/m-p/229564#M111330  annd Tom V possted this yesterday:

http://community.norton.com/t5/Norton-Internet-Security-Norton/No-live-update-again-updates-stuck-on-one-hour-ago/m-p/230080#M111530

On my machine I watched it go from LiveUpdate - 10 minutes ago to 1 second ago .....

Hugh

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